Changi Airport Singapore

Singapore Changi Airport has been identified as one of the four service excellence Icons under the Customer-Centric Initiative (CCI) in Singapore. We will be implementing a series of new service enhancement initiatives to ensure that you have an even better experience at Changi. By the end of 2011, you can expect to see all our initiatives in place. So take a look at some of our service highlights below.

Care@Changi
Expectant mothers, passengers with infants in arms and reduced mobility travellers will be given more assistance. For example, you will find it very convenient to locate a stroller or a wheel chair at Changi, and enjoy priority queue lanes at security checkpoints and taxi stands.

iChangi
Install a mobile application on your iPhone or iPad or look for an interactive kiosk around the airport, for easy access to information on flights, retail and dining options as well as airport facilities and services at Changi.

Service Workforce Instant Feedback Transformation (SWIFT)
Let us know what you think of our service at our various customer touch points, so we can quickly identify any issues, and make sure you enjoy a smooth experience.

Value Our Tenants' Excellent Service (VOTES)
Cast your vote if you have enjoyed your overall dining experience. This scheme is being piloted at Sakae Teppanyaki, and The Pasta Shop by Sakae.

For more information, please check out our media release.