The baggage reclaim area is at the ground floor, after Immigration and before Customs. Please check nearby information displays for the carousel assigned to your flight. You can also collect bulky baggage such as surfboards in the same area. Free trolleys are available next to each carousel. Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. In the unlikely event that your baggage is damaged or lost, please proceed to the Lost & Found counter at the baggage reclaim area for assistance. You can also contact the handling agent representing the airline you had traveled with. The contact numbers are as follows: Arrival Terminal | Handling Agent | Contact Number | Terminal 1 | Changi International Airport Services (CIAS) | (65) 6511 0459 | Singapore Airport Terminal Services (SATS) | (65) 6541 8543/ 8553 | Swissport Singapore (Swissport) | (65) 6542 5711 | Terminal 2 | Singapore Airport Terminal Services (SATS) | (65) 6541 8872/4/5/7 | Terminal 3 | Changi International Airport Services (CIAS) | (65) 62475714 | Singapore Airport Terminal Services (SATS) | (65) 6501 2654 |
The porter service helps you, at no charge, move your baggage within the airport’s public areas. Please book in advance or upon arrival using one of free service telephones:
- Terminal 1 : (65) 9179 4836
- Terminal 2 : (65) 9117 6311
- Terminal 3 : (65) 9649 9208
The left baggage service temporarily stores your bags, coats or other items. Please clear Customs and follow the signs for “Left Baggage”. The service is at the ground floor for Terminal 2 and Basement 2 for Terminal 1 and Terminal 3.
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