1. What should I do if I have a connecting flight at Changi?
(a) If you are connecting from a full service carrier flight to another :If you have your boarding pass (with a seat allocation) for your connecting flight issued to you at the departing, you may proceed directly to the gate for your connecting flight.
But if your airline has not issued you with a boarding pass at the departing airport, you should proceed to the nearest Transfer counter in the terminal of your connecting flight. You will then be issued with a boarding pass for your flight out of Singapore and arrangements will be made for the transfer of your baggage to your connecting flight.
(b) If you are connecting to or from a budget airline flight : As budget airlines do not have transfer counters in the Transit Hall, you have to ensure that you have the valid travel documents (passport, visa etc) into to clear Customs and Immigration into Singapore. You have to collect your baggage and check-in again at the Departure Hall of your connecting flight.
If you are connecting to Tiger Airways or Cebu Pacific Air, please proceed to Terminal 2 Basement to catch the free shuttle service to the Budget Terminal. You may visit the Budget Terminal website for further information.
For the location of our transfer counters, you can see our Inter-Terminal Transfer Map.
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2. If I am arriving on a budget airline flight and departing on another budget airline flight some time later, will I be able to get back into transit and use the Transit Hotel after clearing Customs & Immigration?
If you arrive on JetstarAsia, Valuair or Thai Air Asia, you can stay at the nearest Transit Hotel in Terminal 1. As the Transit Hotel is located in the Transit Hall, you should not clear Customs and Immigration upon your arrival in Singapore. We recommend that you make a room reservation with the Transit Hotel well in advance.
However, you must still have the valid travel documents into Singapore to clear Customs and Immigration to collect your check-in baggage from the respective airline handling agents' Lost & Found counter at the centre of the Arrival Baggage Claim Hall. It is advisable to do so at least 2 hours before you check-in for your connecting budget airline at the Departure Hall (JetstarAsia, Valuair or Thai Air Asia) or the Budget Terminal (Tiger Airways).
If you are connecting to a Tiger Airways or a Cebu Pacific Air flight, you can catch the free shuttle service from Terminal 2 Basement to Budget Terminal. Note that passengers arriving on Tiger Airways or Cebu Pacific Air will not be able to make use of the Transit Hotels as they are only located in Terminals 1 and 2.
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3. If I have to check-in at a transfer counter in a Terminal different from the one I landed in, how do I get there if I do not clear Customs & Immigration?
If your connecting flight is in another terminal, you can make your way between Terminals 1, 2 & 3 via either the Skytrain or travellators within the transit area.
For passengers connecting to Tiger Airways or Cebu Pacific Air, you must clear Customs and Immigration to check-in at the Budget Terminal. To get to the Budget Terminal, take the free shuttle service from Terminal 2 Basement. The shuttle service departs every 10 to 15 minutes.
The Skytrain operation hours are from 0500 hrs to 0230 hrs (including Sundays and Public Holidays). In the event that the Skytrain is out of service, you can use the travellators. For the locations of the Skytrain and travellators, you can look at our Inter-Terminal Transfer Map. Top |
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4. If I clear Customs & Immigration upon my arrival in Singapore and have a connecting flight out of Singapore, when can I re-enter the transit area?
You will only be able to re-enter the Transit Hall if you are holding the boarding pass of your flight out of Singapore. Please note that if you leave the transit area without a boarding pass for your departing flight, you will only be able to check-in for your connecting flight when your airline starts its check-in operations in the Departure Hall. Check-in counters generally open at least 2 hours before flight departure. Please check with your airline for the exact opening time of check-in counters. Top |
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5. Will I be able to enter Singapore during my transit at Changi Airport?
Yes, you are allowed to enter Singapore during your transit as long as you have the valid travel documents (passport, visa etc) to enter the country. Passengers arriving on or connecting to a budget airline must clear Customs and Immigration into Singapore. You may visit the Immigration & Checkpoints Authority (ICA) website at www.ica.gov.sg for further information on entry requirements into Singapore. Top |
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6. Will I need to pay airport tax when I enter Singapore?
You are not required to pay airport tax so long as your transit time is less than 24 hours. Top |
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7. Is there a place for me to leave my luggage while I walk around the Airport or in the city?
Yes, you can leave your baggage at the Left Baggage counter located in all terminals. This service is available in the public area at: - Terminal 1 Basement 2
- Terminal 2 Arrival Hall
- Terminal 3 Basement 2
- Budget Terminal Check-in Hall
Transit area : - Transit Halls in Terminals 1, 2 and 3
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8. I am concerned about missing my connecting flight out of Changi. How do I ensure that I catch my connecting flight?
If you have a connecting flight out of Changi, you should plan your flights such that the incoming flight is scheduled to arrive at least an hour before the outgoing flight is scheduled to depart. If you are connecting between terminals, it is advisable to plan your connecting flights more than an hour apart. Top |
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9. I will be transferring at Changi with a 5-hour transit before my next flight. I intend to use the Transit Hotel. How can I collect my baggage for my stay at the hotel?
Passengers are not allowed to retrieve their baggage during their transit. Hence, you should put all the items you would require for your stay at the transit hotel in your hand carry bags. Top |
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10. I understand passengers are not allowed to retrieve their baggage while on transit, but I left my medicine in the check-in baggage. Is there a way that I can retrieve it?
Airlines generally are prepared to make exceptions and allow passengers to retrieve medication that is needed urgently. We would like to encourage all passengers on transit in Changi to keep their medication as well as all other necessities in your hand carry luggage. |
