In This Issue

What goes into preparing for T4 Open House

Celebrating a new terminal

To give the public a sneak peak of Changi Airport’s newest terminal, Terminal 4 (T4), its Open House is currently being held over a two-week period from 7 to 20 Aug.  All 200,000 Open House tickets have been taken up, translating to an average of more than 10,000 visitors expected daily.

To cater to the large number of visitors, Changi Airport Group (CAG) staff started planning for the Open House towards the end of last year.  Here’s a look at some of the action that went into the preparations for the event.

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Music to the Ears


Have you ever noticed the different types of background music playing across Changi Airport throughout the day? Curious how Changi Airport curates its soothing playlist of melodious tunes?

Changi Airport’s ‘playlist’ is made up of a selection of instrumental pieces from international artists and familiar classics. These include “In a sentimental mood”, “Fly me to the moon”, and “Somewhere over the rainbow”.

The music passengers and visitors enjoy are from a list of some 500 tracks. This playlist is specifically designed to match the peak and off-peak hours for each terminal, both in the public and transit areas, and is constantly evolving based on feedback and the events along the year. For instance, during festivities like National Day and Deepavali, the playlist will be changed to include music pieces that fit the occasion.

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A Gastronomic Guide to Changi Airport

It’s no wonder that world renowned chef Anthony Bourdain raves about the great food at Changi Airport, where you are never more than a few minutes away from a plethora of dining destinations. Whether you are a traveller looking to fill your tummy before taking off, or just want to enjoy a hearty family dinner, Changi Airport offers an ever-expanding range of restaurants, eateries and cafes in both the transit and public areas to indulge any culinary craving.

To help navigate the gastronomical experience, read on to find out.

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Celebrating Safe Acts at Changi

To recognise airport staff and partners who have worked tirelessly to keep Changi and Seletar Airports safe, Changi Airport Group (CAG) held its inaugural Annual Airport Safety Awards Ceremony on 11 August 2017.

The awards to honour outstanding airport staff who had exemplified our safety culture were given based on three broad categories - Innovation & System Thinking, Safety Awareness & Courageous Act, and Safety Promotion & Culture Building. Separate awards were also given for team and individual efforts. A total of 14 awards were presented to eight teams and six individuals. We take this opportunity to highlight some of them below.

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Past Stories

Smart Parking Guidance System

If you had parked your car at Changi Airport recently, you may have noticed that the parking guidance system in our car parks look slightly different from all the other systems in Singapore. And you are right.

Changi Airport has recently installed a new Video-based Parking Guidance System (VPGS) across the different car parks in the airport.  This new system - the first of its kind in Singapore in a large-scale parking facility - is designed to improve car park management and provide a stress-free parking experience for visitors. By using video analytics to identify licence plate numbers, as well as detect vehicle presence and the entry and exit timings of all parked vehicles, VPGS helps to monitor the status of the car park in real-time.

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Want to go on a Virtual Reality tour of Singapore?

If you had travelled through Terminal 3 recently, you might have noticed a trishaw parked in a corner of the transit hall, near to the Skytrain station leading to Terminal 2. The showcase, better known as the Trishaw 360 Singapore Stories, is a collaboration between Changi Airport Group (CAG) and Singapore Tourism Board (STB) to bring a different passenger experience to Changi Airport.

Leveraging Virtual Reality (VR) and 4D simulation to tell stories about Singapore using an immersive and innovative approach, passengers can experience wind, heat, smell and mist during their ‘ride’ on the trishaw. The whole 4D experience is achieved through the use of an Oculus Rift VR headset to play the images, while the passenger is physically seated in a custom-built trishaw.

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Changi Airport Group’s workplace transformation journey

Singaporeans may be familiar with Changi Airport, but many might not be aware of Changi Airport Group (CAG) -- the company managing the world’s most awarded airport. Responsible for key operating functions of Changi Airport, such as airport operations and management, airhub development, and commercial activities, CAG has more than 1,800 employees, which includes approximately 500 staff in Airport Emergency Services.

The transformation aimed to improve the way the organisation works together as one, and to achieve the concept of ‘Home Away From Home’. Innovative design elements were incorporated to promote greater collaboration and enhance the way people work together.

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Get a ride with Changi’s new personalised concierge

You may have noticed the sleek bright-screened kiosks located in the Arrival Halls of the three terminals in Changi, and wondered what they do. This is the new Ground Transport Concierge (GTC) initiative, a collaboration between Changi Airport Group, Singapore Taxi Academy and Woodlands Transport Service. These self-service kiosks are a 24-hour transport booking service to help passengers with their transportation needs, giving them easy access to various options at the tap of a screen.

Passengers can now book and make payment instantly using credit cards for airport shuttle buses or limousine services through these kiosks, instead of having to queue at a counter.

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