Revolutionising Airport Retail
The dynamic travel industry is a place characterised by a fast-changing retail landscape reflective of constantly evolving consumer preferences. To strengthen our positioning as a competitive air transport hub, we innovate and come up with fresh concepts to inject vitality to our transit and public malls, delivering a revolutionary retail experience to the public, passengers and the airport community.
Innovative Retail Strategies
We firmly believe in growing together with our concession partners through continuous innovation and effective collaboration. Through pioneering fresh retail experiences, we are able to offer a wealth of opportunites for retail brands to showcase themselves to the world, creating an ideal place for retailers to base and grow their businesses.
Our anchor promotion awards S$1 Million to one lucky shopper a year at Changi Airport, as well as instant-win draws to a large number of audiences. This annual affair drives footfall and greatly encourages customer spend.
We frequently work with our valued partners to bring to shoppers exclusive product launches and events to our customers. With us, you sharpen your brand's first-mover advantage - giving you an edge over the competition.
You Shop, We Absorb
Changi Airport offers an airport-wide "Flying or not, You Shop, We Absorb" programme - allowing retailers in the public areas to absorb 7% GST with the free Changi Rewards card, creating exceptional value for shoppers.
iShopchangi: Our E-commerce platform
Even before arriving at Changi Airport, iShopchangi allows flying passengers to make tax and duty-free purchases in the comfort of their homes or hotel rooms- alleviating the pressure of needing to rush while in transit.
Changi Rewards: Loyalty Programme
Our loyalty programme allows customers to earn points for every dollar spent. Accumulated dollars can be redeemed for exclusive savings, rewards or rebates. What's more - it's free for the shopper.
iKiosks at the Airport
Airport Kiosks littered throughout the airport with shop and dine guides, map directories and promotions raise the awareness and profile of your brand with our passengers.
Quality Service Management
Your continued success is ours too. We work closely with you and your retail staff to deliver the exceptional Changi Experience: Personalised, Stress-free and Positively Surprising.
We provide a continual training programme, and our generous service-excellence incentive schemes serve to motivate and reward front-line staff for their excellent service.
A complimentary one-stop shopping service, Shopping Concierges at Changi recommend personalized gift ideas, best selling recommendations and shopping itineraries to enhance the shopping experience at Changi.
We work closely with you to bring the best dining and shopping deals to the traveller, driving awareness of the wide variety of promotions and products that you bring. Our value-added service brings a strong value proposition to your brand by driving quality footfall to shops.
Customer Discovery & Insights
We leverage on our experienced team of business analysts and comprehensive data sources to establish a holistic view of our customers, carry out market research activities and strategy formulation to support your growth and development at Changi Airport.
Supporting the Growth of our Stakeholders
We are committed towards supporting the growth of our airport stakeholders, through the lease of quality rentable premises and competitive aeronautical charges.
Quality Rentable Premises
The efficient operations at Changi Airport is only made possible through the collaborative efforts of all airport stakeholders. We lease quality rentable premises, such as offices, lounges, warehouses/storerooms and land leases, including those within our Changi Airfreight Centre, to our aviation partners, to support their real estate needs and help to facilitate their growth and expansion.
Competitive Aeronautical Charges
Changi Airport is dependent upon the success of our airline partners and other airport stakeholders. We ensure that our airport charges, such as aircraft landing and parking fees as well as passenger services fees, remain competitive and pertinent to Changi Airport’s role as an international air hub.
GST absorbed- with Changi Rewards
Total retail sales in 2017
Online e-commerce - buy before you fly!
Perfume and cosmetics brands