• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion.

    Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers.

    Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or (65) 9658 5945. 

    For other enquiries, please call (65) 6595 6868.

     

CAG Supplier Code of Conduct

Changi Airport Group is committed to conducting our businesses and operations with the highest standards of ethics and integrity, and expects that the businesses that we contract with for the provision of goods and services do likewise. We recognise that, while our Suppliers are independent parties, their business conduct and actions have the potential to reflect on CAG. It is therefore our expectation that all Suppliers adhere to the standards of conduct set out in the CAG Supplier Code of Conduct

For enquiries about the Supplier Code of Conduct, please contact CAG at askCAG@changiairport.com

  • Law & Regulations

    Suppliers undertake to comply with all applicable laws and regulations in the countries that they operate in, and where they provide goods and services to CAG. These include, but are not limited to labor and employment laws. Suppliers must ensure that their businesses are conducted in accordance with applicable laws and regulations, that their financial and business records are correctly and accurately maintained, and that fair competition is practised.

  • Ethical Dealings

    Suppliers shall ensure that all their business dealings are conducted with integrity, honesty and transparency. Accordingly, CAG does not tolerate, and no supplier shall engage in, any form of fraud, corruption, bribery, cheating, extortion, embezzlement or other improper behavior.

    Suppliers shall never directly or indirectly give, promise or offer any gratification, inducement or reward to any of CAG’s directors, officers, employees or representatives to induce, obtain or retain an improper or unfair business advantage, or otherwise improperly influence decision-making.

    Suppliers will promptly disclose any actual or potential conflict of interest between a Supplier and CAG or between any Representative and CAG. For example, if a Supplier’s employee is a family relation (e.g. spouse, children, parent, sibling) to an employee of CAG, or if a supplier has any other relationship with an employee of CAG that might represent a conflict of interest, the Supplier should promptly disclose the fact to CAG.

    From time to time, Suppliers that have been identified by CAG shall, when requested, promptly furnish a certification in the form set out in Appendix A to this Code and provide information that the Company requests in connection with its periodic revalidation of Supplier business relationship with the Company.

  • Health & Safety

    The Company is committed to the responsible management of safety and health risks, in line with widely accepted international and national standards. Accordingly, the Company has implemented an effective and robust safety management system that ensures compliance with safety regulatory requirements. Suppliers and their Representatives must likewise provide a safe and healthy working environment for all their employees. 

    Suppliers are further encouraged to have in place appropriate policies that are designed to promote the general health of its employees and prevent work-related injuries and illness.

    Suppliers shall also ensure that its employees and Representatives are physically fit for work and not under the influence of alcohol, prohibited drugs or other incapacitating substances when providing goods or services to the Company.

  • Environment

    Sustainability is a cornerstone of the Company’s approach to its operations at Singapore Changi Airport. As part of its sustainability efforts, key stakeholders are expected to work together with the Company to reduce the environmental impact caused by the airport operations. Suppliers are expected to comply with all local environmental laws and practices, such as those relating to waste disposal and pollution. 

    Suppliers should endeavor to minimise the impact of their operations on the environment. They are encouraged to establish environmentally-friendly and sustainable initiatives which are relevant to their respective business and operations.

  • Data Protection

    If in the course of performing its contract with the Company, a Supplier has access to and/or collects, uses, handles or processes the personal data of any individuals, the Supplier shall ensure that it complies with the requirements of all applicable personal data protection laws. The Supplier must not transfer any such personal data to a third party without the prior written consent of the Company. All breaches should be reported immediately and transparently to the Company.

  • Raising Concerns

    Any Supplier that has reason to believe that a CAG employee, or anyone acting on behalf of CAG, has engaged in illegal or otherwise improper conduct, should promptly report the matter to the Company via the following channels:

    • By email addressed to speakup@changiairport.com 
    • By phone at +65 66034949 during office hours

    All reports made will be treated with confidence. CAG will not tolerate any kind of retaliation against anyone who, in good faith, reports an actual or suspected violation of this Code or any other CAG policy. .