Lost and found

Public   Transit

T1     T2     T3     T4    

Items misplaced/ lost on board the aircraft

For all baggage related enquiries or items left onboard the aircraft, please proceed to the Lost & Found counter at the Baggage Claim area for assistance. You can also contact the handling agent representing the airline you had travelled with.


Click here to find out the handling agent for your respective airline.


Handling Agent: Dnata Singapore
Contact Details

Terminal 1, 2 & 3

Email address: baggageservicesSG@dnata.com

Hotline numbers:

Operating Hours: 24 hours

Terminal 4

Email addressbaggageservicesSG@dnata.com

Hotline number: +65 6581 1595

Operating hours: 5:00AM – 2:00AM


Handing Agent: SATS 
Contact Details

Terminal 1 - 4

Hotline number: +65 6597 4500

Operating Hours: 7:00AM – 11:30PM

For Singapore Airlines in Terminal 2 and 3

Hotline numbers:

Operating Hours: 7:00AM – 11:30PM

To check the search status of your baggage, you may also use Singapore Airlines’ Baggage Tracer system at this link.

To submit a search request for an item left on Singapore Airlines aircraft that arrived into Singapore or Singapore Airlines operated lounge in Singapore, you may visit this link.

Airport Lost and Found

For matters pertaining to lost items within Changi Airport premises, please click here.