Lost and found

Public   Transit

T1     T2     T3    

For all matters pertaining to lost items within Changi Airport premises (excluding airline baggage), click here.

In the unlikely event that your baggage is damaged or lost or if you left an item onboard the aircraft, please proceed to the Lost & Found counter at the Baggage Claim area for assistance. You can also contact the handling agent representing the airline you had travelled with. Click here to find out the handling agent for your respective airline.

dnata Singapore
Location Phone Contact Email
Terminal 1, 2 & 3

For Other Airlines

·       1800 723 1423 (when calling within Singapore ONLY)

 Operating Hours: 24 hours

·       +65 6723 1188 (for calling outside Singapore)

Operating Hours: 24 hours

 

For Delta Airlines

·       +65 6511 0459

Operating Hours: 24 hours

baggageservicesSIN@dnata.com
SATS
Location  Phone Contact Web Contact

Terminal 1

 

Terminal 2 & 3       

 

 

 

+65 6597 4500

 Operating Hours: 7:00AM – 11:30PM

 

For Singapore Airlines

·  1800 2244 243 (when calling within Singapore ONLY)

·  +65 6224 4243 (for calling from outside Singapore)

Operating Hours: 7:00AM – 11:30PM

 

For Other Airlines

+65 6597 4500

Operating Hours: 7:00AM – 11:30PM

To check the search status of your baggage, you may also use Singapore Airlines’ Baggage Tracer system at this link.

To submit a search request for an item left on Singapore Airlines aircraft that arrived into Singapore or Singapore Airlines operated lounge in Singapore, you may visit this link.