• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

IMMIGRATION PROCEDURES

Upon your arrival in Singapore, please follow the 'Arrivals' signs to the Arrival Immigration Halls on the ground floor for immigration clearance.
Immigration Procedures

Singapore Citizens / Permanent Residents / Long-term Pass Holders

Look out for the dedicated immigration clearance lanes.

Foreign Visitors

Ensure you have your passport, completed Disembarkation / Embarkation (D/E) cards and Permits / Entry Visa (if applicable). If you are arriving within six days of passing through areas endemic for Yellow Fever, you may need to present a Fever Vaccination Certificate. 

Note to transiting passengers: If your airline does not provide a baggage transfer service, you are required to clear Arrival Immigration and claim your baggage before checking in for your next flight in Terminals 1, 2 or 3.

VISA REQUIREMENTS

Visa Requirements

Foreign visitors must get their Permits or Entry Visas ready before proceeding to immigration clearance.

For more information on entry and visa requirements, please contact Immigration and Checkpoints Authority (ICA) via their 24-hour automated answering service at +65 6391 6100 or visit https://www.ica.gov.sg/.

Automated Clearance System

The enhanced Immigration Automated Clearance System (eIACS) offers you express self-clearance immigration via automated lanes. Using biometric technology, it retrieves data from your International Civil Aviation Organisation (ICAO)-compliant, machine-readable passport.

eIACs is extended to the following categories of travellers automatically without the need for them to come to ICA for enrolment, as long as they hold valid International Civil Aviation Organisation (ICAO)-compliant, machine-readable passports which have been updated with ICA or Ministry of Manpower (MOM): 

  • Singapore Citizens above age 6 whose fingerprints have been registered with ICA during application for the Singapore biometric passport; 
  • Singapore Permanent Residents above age 6 whose fingerprints have been registered with ICA; 
  • Long-Term Pass holders above age 6 whose fingerprints have been registered with ICA; and 
  • Work Pass holders (i.e., Work Permit, S-Pass, Employment Pass and Dependent Pass) who have registered their fingerprints with MOM.

Applicants who fall within the groups listed below may approach ICA for enrolment to use the eIACS (when entering and leaving Singapore) if they meet the eligibility criteria. This service is free of charge.

  • Hong Kong Special Administrative Region (HKSAR) passport holders 
  • Australian passport holders 
  • People's Republic of China (PRC) passport holders
  • United States of America (US) passport holders
  • Malaysian citizens

For more information, please refer to ICA’s website.

Locations of eIACS centres at Changi Airport:

  • Terminal 3 Level 2, Departure Immigration Hall (For passengers within the transit area only) 
  • Terminal 4 Level 1, Arrival Immigration Hall (For arriving passengers within the transit area only)

TIPS FOR A SMOOTH ARRIVAL

  • Pass through the Green Channel if you have no goods to declare.
  • Pass through the Red Channel if you have goods to declare.
  • Bulk baggage can be collected at the usual baggage claim area.
  • If you have lost or damaged baggage, contact the handling agent representing your airline.