Questions
- 1What should I do if I have a connecting flight at Changi?
- 2I am arriving on a budget airline flight and departing on another budget airline flight. Can I get back into transit and use the Transit Hotel after clearing Customs & Immigration?
- 3I have to check-in at a transfer counter in a Terminal different from the one I landed in. How do I get there if I do not clear Customs & Immigration?
- 4If I clear Customs & Immigration upon my arrival in Singapore and have a connecting flight out of Singapore, when can I re-enter the transit area?
- 5Will I be able to enter Singapore during my transit at Changi Airport?
- 6Will I need to pay airport tax when I enter Singapore?
- 7Is there a place for me to leave my luggage while I walk around the Airport or in the city?
- 8I am concerned about missing my connecting flight out of Changi. How do I ensure that I catch my connecting flight?
- 9I will be transferring at Changi with a 5-hour transit before my next flight. I intend to use the Transit Hotel. How can I collect my baggage for my stay at the hotel?
- 10I understand passengers are not allowed to retrieve their baggage while in transit, but I left my medicine in the check-in baggage. Is there a way that I can retrieve it?
Answers
- 1
What should I do if I have a connecting flight at Changi?
(a) If you are connecting from a full service carrier flight to another.
If you have your boarding pass (with a seat allocation) for your connecting flight, you may proceed directly to the gate for your connecting flight. If you do not have a boarding pass for your connecting flight, you should proceed to the nearest Transfer counter in the terminal of your connecting flight. You will then be issued with a boarding pass and arrangements will be made for the transfer of your baggage to your connecting flight.(b) If you are connecting to or from a budget airline flight.
As budget airlines do not have transfer counters in the Departure Transit Lounge, you will need valid travel documents (passport, visa etc) to clear Customs and Immigration. You have to collect your baggage and check-in again at the Departure Check-in Hall of your connecting flight. If you are connecting to Tiger Airways, Cebu Pacific Air or Firefly, please proceed to Terminal 2 Basement to catch the free shuttle service to the Budget Terminal. You can find our transfer counters on our Inter-Terminal Transfer Map. - 2
I am arriving on a budget airline flight and departing on another budget airline flight. Can I get back into transit and use the Transit Hotel after clearing Customs & Immigration?
If you arrive on JetstarAsia, Valuair or Thai Air Asia, you can stay at the Transit Hotel in Terminal 1. As the Transit Hotel is located in the Departure Transit Lounge, you should not clear Customs and Immigration upon your arrival in Singapore. We recommend that you make a room reservation with the Transit Hotel well in advance. However, you must still have the valid travel documents to clear Customs and Immigration to collect your check-in baggage from the respective airline handling agents' Lost & Found counter at the centre of the Arrival Baggage Claim Hall. It is advisable to do so at least 2 hours before you check-in for your connecting budget airline at the Departure Hall (JetstarAsia, Valuair or Thai Air Asia) or the Budget Terminal (Tiger Airways). If you are connecting to a Tiger Airways, Cebu Pacific Air or Firefly flight, you can catch the free shuttle service from Terminal 2 Basement to the Budget Terminal. Note that if you are arriving on any of these budget airlines, you will not be able to use the Transit Hotels as they are only located in Terminals 1, 2 and 3.
- 3
I have to check-in at a transfer counter in a Terminal different from the one I landed in. How do I get there if I do not clear Customs & Immigration?
You can make your way between Terminals 1, 2 & 3 via either the Skytrain or travellators within the transit area. The Skytrain runs from 5.00am to 2.30am (including Sundays and Public Holidays). If the Skytrain is out of service, you can use the travellators. You can find Skytrain and travellator locations on our Inter-Terminal Transfer Map. If you are connecting to Tiger Airways, Cebu Pacific Air or Firefly, you must clear Customs and Immigration to check-in at the Budget Terminal. To get to the Budget Terminal, take the free shuttle service from Terminal 2 Basement. The shuttle service departs every 10 to 15 minutes.
- 4
If I clear Customs & Immigration upon my arrival in Singapore and have a connecting flight out of Singapore, when can I re-enter the transit area?
You will only be able to re-enter the Transit Hall if you are holding the boarding pass of your flight out of Singapore issued by the airline or a self-printed boarding pass which has been endorsed by the airline. Please note that if you leave the transit area without a valid boarding pass for your departing flight, you will only be able to check-in for your connecting flight when your airline starts its Check-in operations in the Departure Check-in Hall. Check-in counters generally open at least 2 hours before flight departure. Please check with your airline for the exact opening time of Check-in counters. For further queries, you may approach any of the Information Counters at the airport.
- 5
Will I be able to enter Singapore during my transit at Changi Airport?
Yes, you are allowed to enter Singapore during your transit as long as you have the valid travel documents (passport, visa etc). Passengers arriving on or connecting to a budget airline must clear Customs and Immigration into Singapore. You may visit the Immigration & Checkpoints Authority (ICA) website for further information on entry requirements into Singapore.
- 6
Will I need to pay airport tax when I enter Singapore?
You are required to pay airport tax.
- 7
Is there a place for me to leave my luggage while I walk around the Airport or in the city?
Yes, you can leave your baggage at the Left Baggage counter located in all terminals. This service is available at:
Terminal 1
* Departure Transit Lounge East, Level 2
* Basement West, Public Area
Terminal 2
* Departure Transit Lounge South, Level 2
* Arrival Hall North, Public Area, Level 1
Terminal 3
* Departure Transit Lounge North
* Basement 2 South
Budget Terminal
* Departure Check-in Hall - 8
I am concerned about missing my connecting flight out of Changi. How do I ensure that I catch my connecting flight?
If you have a connecting flight out of Changi, you should plan your flights so that the incoming flight is scheduled to arrive at least an hour before the outgoing flight is scheduled to depart. If you are connecting between terminals, it is advisable to plan your connecting flights more than an hour apart.
- 9
I will be transferring at Changi with a 5-hour transit before my next flight. I intend to use the Transit Hotel. How can I collect my baggage for my stay at the hotel?
Passengers are not allowed to retrieve their baggage during their transit. Hence, you should put all the items you would require for your stay at the transit hotel in your hand carry bags.
- 10
I understand passengers are not allowed to retrieve their baggage while in transit, but I left my medicine in the check-in baggage. Is there a way that I can retrieve it?
Airlines generally are prepared to make exceptions and allow passengers to retrieve medication that is needed urgently. We would like to encourage all passengers in transit at Changi to keep their medication as well as all other necessities in your hand carry luggage.
