Arrival Services
Whether you are looking for information on local attractions or making a hotel room reservation, Changi Airport provides you with a range of services to help you get the most out of your stay in Singapore. From hotel reservation counters to the Singapore Visitors Centres, these services are all conveniently located in the arrivals level of Terminals 1, 2 and 3.
Singapore Visitors Centres
The Singapore Tourism Board operates Singapore Visitors Centres from 6.00am to 2.00am at the arrivals level. Each Centre provides the following services:
- Tourist Enquiries
- Hotel Reservations
- Taxi Tourist Guide
Hotel Reservations
Visitors can make hotel reservation at the Singapore Visitors Centres or Hotel Reservation Counters at the arrivals level. A deposit of $10 per reservation, deductible from the hotel bill at the end of stay, is payable.
For more information, please contact Singapore Hotel Association or call the Hotel Reservation Counters, which operate 24 hours daily, at the following:
- Terminal 1 - Tel: (65) 6542 6966
- Terminal 2 - Tel: (65) 6545 0318, Fax: (65) 6545 9273
- Terminal 3 - Tel: (65) 6542 0442
- Budget Terminal - Tel: (65) 6214 1124
Arrival Lounge
Visitors who arrive too early to check into their hotel in town can visit the Arrival Lounge at the arrivals level of Terminal 3 for a quick snooze or a refreshing shower. The lounge also offers meeting rooms and business services. For more information, please contact Plaza Premium Lounge at (65) 6241 6566.
Singapore Stopover Holiday Programme
The Singapore Stopover Holiday programme is offered by Singapore Airlines and available to only passengers travelling on Singapore Airlines and SilkAir flights. On arrival, participants should proceed to the SIA Stopover Holiday Counter at the arrivals level of Terminals 2 or 3 to arrange accommodation and return transfer. Coach transfers to city are available and the average waiting time is approximately fifteen to twenty minutes.
For more information on the programme, please visit Singapore Airlines.
