Baggage Reclaim
The baggage reclaim area is at the ground floor, after Immigration and before Customs. Please check nearby information displays for the carousel assigned to your flight. You can also collect bulky baggage such as surfboards in the same area. Free trolleys are available next to each carousel.
Lost or Damaged Baggage
Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. In the unlikely event that your baggage is damaged or lost, please proceed to the Lost & Found counter at the baggage reclaim area for assistance. You can also contact the handling agent representing the airline you had travelled with. The contact numbers are as follows:
| Arrival Terminal | Handling Agent | Contact Number |
|---|---|---|
| Terminal 1 | dnata Singapore | (65) 6511 0459 |
| SATS | (65) 6541 8554 / 8555 | |
| Terminal 2 | dnata Singapore | (65) 6511 0459 |
SATS
| 1800 2244 243 (65) 6541 8872 / 8875 | |
| Terminal 3 | dnata Singapore | (65) 6247 5714 |
SATS
| 1800 2244 243 (65) 6541 8872 / 8875 | |
| Budget Terminal | SATS | (65) 9665 3046 |
Porter Service
The porter service helps you, at no charge, move your baggage within the airport's public areas. Please book in advance or upon arrival using one of free service telephones:
- Terminal 1 - Tel: (65) 9179 4836
- Terminal 2 - Tel: (65) 9117 6311
- Terminal 3 - Tel: (65) 8189 4310
Left baggage
The left baggage service temporarily stores your bags, coats or other items. Please clear Customs and follow the signs for "Left Baggage". The service is at Basement 2 for Terminal 1 and Arrival Hall for Terminal 2 and Terminal 3.
