• Changi Airport’s Terminal 1 and 3, and Jewel Changi Airport will be temporarily closed to the public from 13 to 26 May 2021. This is to provide time to complete a special Covid-19 swab test for all frontline airport staff, and the cleaning and disinfection of premises and facilities.    

    The airport remains open for air travel during this period. However, access to the terminals will be restricted to passengers with air tickets and essential airport workers. Passenger can continue to be dropped off and picked up at the airport. Only essential services and selected F&B outlets will remain open for passengers and airport workers.

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Creating the Changi Experience
Frequently Asked Questions

Ever wondered why Changi Airport is designed the way it is? Interested in the innovation and technology in Changi’s terminals?

Discover how Changi creates the best passenger experience possible. For Singapore-based schools or organisations, you can sign up for Changi’s airport tours soon! 

The Changi Experience tour

We are in the midst of bringing you a refreshed programme!

Details will be available soon.

Please write in to corp.comms@changiairport.com to provide more information on your request.

The minimum group size is 20 and maximum group size is 30. For groups larger than 30 persons, organisations should make two tour bookings.

Yes, but visitors who require wheelchair assistance will need to be accompanied by a fellow visitor, as the tour includes a short bus ride from Terminal 4 to Terminal 2.

The whole tour will take approximately 2 hours to complete.

The tour will start in Terminal 4 and end at Terminal 2.  Participants who drove to the airport can take a short complimentary shuttle bus ride between Terminals 2 and 4, to collect their cars after the tour.

Once your tour date has been confirmed, you will be sent a link to make payment online. Only credit card payments are accepted.

Refreshments are not included as part of the tour but participants can enjoy Changi Airport’s food and beverage options on their own after the tour.

Yes, you will need to go through security screening before entering the T4 transit area. Please do not bring along any liquids, aerosols or gel (LAGs) of more than 100ml, as these will be discarded during the security screening process.

As you will be going through security checks soon after the start of the tour, we advise against bringing bottled water. You may wish to bring along an empty bottle, and fill it up at the water dispensers after you have passed the security checks. 

Please wear comfortable walking shoes as there will be quite a bit of walking involved. 

No, the entire tour is held indoors or under shelter. The tour includes a short bus ride from Terminal 4 to Terminal 2, but the bus bay is fully sheltered.

There will not be a sit-down presentation during this walking tour as your guide will be sharing details of Changi Airport as you make your way through Terminal 4.

Yes, please bring along the identification document which corresponds to your details submitted for security clearance, i.e, NRIC if NRIC number was used, or work permit if work permit number was used.

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