They are none other than our 2016 Quarter 1 Extra Mile Award winners and they share the same

Changi Service DNA

Thank you for partnering us this far to make Changi Airport the best airport in the world. We couldn’t have done it without you to provide a Personalised, Stress Free & Positively Surprising experience for our passengers.

Partners like you play an important role in our airport community as you make up our Changi Service DNA. Together with CAG’s Quality Service Management team, we can keep the service culture strong in Changi Airport.

Did you know that you and your staff can benefit from the three programmes specially tailored to reward and incentivise you and your team? Scroll down to find out more!

Shine at the quarterly
Extra Mile Award
Recognition for the exceptional ones!
The Extra Mile Award is a quarterly celebration to recognise exceptional service acts by our airport community for the passengers. Nominations can be done by you (as a supervisor/manager), or by CAG partners.

You and your staff can win one of the following:
• Outstanding Staff Award (Commercial) [certificate, trophy, poster, $200 CDVs]
• Honesty Award [certificate, trophy, poster, $200 CDVs]
• ONE Changi Leaders’ Choice Award [certificate, $200 CDVs]
• Outstanding Team Award [certificate, trophy, poster, $500 CDVs]
• Outstanding Outlet Award [certificate, trophy, $1000 CDVs]
*may only be nominated by CAG

Nominations are open quarterly and details for nominations will be informed via email by CAG’s QSM team. Shortlisted winners will be notified thereafter.

Nominate your staff and you also stand to receive $50 CDVs if they win!

Reach for the
QSM Incentive Scheme
Monthly & Quarterly awards to be given out!
All landside outlets and staff are eligible for monthly incentives and quarterly bonuses when your outlet scores a good rating! This is to encourage your team to provide a better Changi Experience for all our passengers!

All landside outlets will be scored each month based on a combination of Instant Feedback System scores and customer satisfaction surveys to achieve one of the following four grades and incentives:

The Airport Service Quality (ASQ) Incentive encourages frontline staff to provide a first class experience for all our passengers.

Each category (retail, F&B & services) will have a target score. If the quarterly scores are above the target scores, each airport staff in the respective category will receive $30 Changi Dollar Vouchers!

Introducing the
Landside ID
Your personalised pass to airport staff perks!
You and your staff can now enjoy staff privileges and discounts at the airport. Simply apply for the Landside ID and you are on your way to great deals and cheaper meals!

Send the following documents to cas_landsideID@certissecurity.com: