#ADVISORY: As announced jointly by the Civil Aviation Authority of Singapore and Changi Airport Group, Jewel will be closed from 13 – 26 May to allow all staff to be tested and to facilitate deep cleaning and disinfection of the premises and facilities.


The temporary closure stems from an abundance of caution and the safety of our staff and visitors, which remains our utmost importance.


During this period, there will strictly be no public access to Jewel. Access will only be made available to Jewel staff.


We thank you for your kind understanding and support during this time, and we look forward to welcoming you back on 27 May.


Please refer here for more information. 

Visiting Jewel Upon Your Arrival

Getting to Jewel after you arrive at Singapore Changi Airport is easy. Jewel is connected to the Arrival Hall of Terminal 1, and linked to Terminals 2 and 3 by link bridges. A free airport shuttle bus service plies between Terminal 4 and Terminal 3.

Your Jewel Journey Upon Arriving In Singapore

Visa Requirements

  • After disembarkation, follow the signs to the Arrival Immigration Halls for immigration clearance before your visit to Jewel.  Make sure you have your valid travel documents (e.g. passport), permits and entry Visas (if applicable) ready.


  • Playful, breathtaking, relaxing - there’s a delightful surprise at every turn in Jewel. Explore the lush Shiseido Forest Valley and witness the HSBC Rain Vortex, the world’s tallest indoor waterfall.

Shop and Dine

  • Discover Jewel, a tropical wonderland with superb shopping featuring eclectic local names and famous global brands plus dining experiences that take you from authentic hawker fare to world-class fine dining.

Baggage Services

  • Leave your bags at our Left Baggage counters and be free to explore Jewel. This payable service is available at Level 1 of Jewel and operates 24 hours a day.