Frequently Asked Questions
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Transiting Through Changi Airport
1. What can I expect when transiting at Changi Airport?Upon arrival, you will be guided to the Transit Holding Areas (THAs) in their connecting terminal. Access to the THA will be for transit passengers and authorised airport staff only. Temperature taking will be conducted at the THA entrance.
Once inside, you will wait for their connecting flight and will be able to enjoy amenities including comfortable seating, snooze areas, light entertainment and a play area. You will be able to purchase light meals, snacks and drinks on-site. You can also make tax-free purchases with the help of a shopping concierge service and have your purchases delivered to you safely.
For more information, please see here.
2. What happens if a passenger has a high temperature or appears unwell?The passenger will be examined by medical personnel on duty.
3. Will I need to wear a mask when at Changi Airport?It is mandatory for passengers to wear masks when they board flights bound for Singapore and when they are at Changi Airport. If you need a mask, you can purchase them in the THA.
4. As a transit passenger, can I enjoy the transit facilities available at Changi Airport?You will wait for your connecting flight at the THA. You are free to move around the THA, subject to safe distancing, and can enjoy its facilities such as comfortable seats and rest areas, free wi-fi, and internet stations.
6. Are the F&B outlets in Changi Airport open? How can I order food?There are vending machines in the THAs that sell drinks and hot food such as local, Indian and western meals. As an added service, you can scan a QR code for food delivery services, including halal and vegetarian options, from selected airport F&B outlets.
You can also purchase snacks and food items from pushcarts set up in the THAs. These include delicacies such as chocolates, salted egg snacks and other local delights.
7. Am I allowed to pack meals to consume on board my departing flight?Please check with your airline, as this depends on the airline’s policy.
8. Can I shop at iShopChangi, Changi Airport’s e-shopping website?Purchases can be made at iShopChangi anytime from 30 days to 12 hours before the departing flight.
If you have made purchases from iShopChangi, just inform the Changi Experience Ambassador on duty to have the items delivered to the THA for collection.
9. As a transit passenger, am I allowed to buy duty-free alcohol?If you are transiting with at least 12-hours before your next flight, you can purchase duty-free alcohol on Changi Airport's e-shopping website, iShopChangi. Once the order is ready, it will be delivered to your THA.
10. How early do I have to reach the gatehold room for my departing flight?When it’s time to board your departing flight, airline service personnel will guide you from the THA to your boarding gate.
11. If I have a long layover, can I book a hotel room in the transit area instead of staying in the THA?Yes, you can book a hotel room at the transit hotel located at Terminal 1, near boarding gate D41. The minimum length of stay is 1 hour.
You can make a booking with the hotel here. When you arrive at the THA, inform the Changi Experience Ambassador on duty for assistance and they will guide you to the transit hotel.
12. Apart from increasing cleaning frequency, what else is Changi Airport doing to protect passengers and staff?Airport staff serving transit passengers at the THA are equipped with face mask, face shield and gloves.
Changi Airport has deployed autonomous cleaning robots to vacuum the carpeted floors at the THA. Some of these autonomous cleaning robots have also been upgraded with a mist disinfectant spray to be used when cleaning the floors.
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Inbound Travellers
Application Process
1. What are the requirements for Fast Lane Travel and the Air Travel Pass and what is the application process?Please refer to the following link for all information on the application process for your travel to Singapore: https://safetravel.ica.gov.sg
2. What is the difference between SafeTravel Pass and Air Travel Pass?Short-term visitors may enter Singapore via:
- Air Travel Pass; or
- SafeTravel Pass under the Green/ Fast lane arrangements.
Air Travel Pass
Travellers travelling from the approved countries can visit Singapore on a short-term basis if they qualify for an Air Travel Pass.
Safe Travel Pass
Official and business travellers from the list of approved countries/ regions will be permitted to travel to Singapore using a SafeTravel Pass. Applications for a SafeTravel Pass must be sponsored by a company or government agency in Singapore.
For the list of approved countries under the Air Travel Pass and SafeTravel Pass, please click on the following link: https://www.ica.gov.sg/covid-19/enteringsg
Travellers are advised to check the SafeTravel website for the prevailing immigration requirements for the different countries.
Arrival in Singapore
3. What are the arrival procedures in Singapore?Upon arrival in Singapore, you will have to present all the necessary documents such as a valid Safe Travel Pass, a negative PCR test result (except for children aged six and below), a return air ticket and a valid visa (for visa-required passport holders) to arrival immigration.
It is mandatory for you to take a post arrival Covid-19 polymerase chain reaction (PCR) test at Changi Airport. You must book and make payment for this the Covid-19 PCR test on safetravel.changiairport.com before you arrive in Singapore. You will be guided by our airport staff to the testing site.
4. Why is the Covid-19 PCR test upon arrival in Singapore necessary?Due to the emergence of new COVID-19 variants and the coronavirus situation around the world, from 24 Jan 11.59pm, all travellers, including Singaporeans and Permanent Residents, must take a Covid-19 PCR test upon arrival in Singapore.
5. How much does the Covid-19 PCR test cost?The fee for the Covid-19 PCR test is S$160 (including 7% GST).
For passengers who have paid S$196 for a Covid-19 PCR test for flights scheduled to arrive from 4 Jan 2021 0001 HR, you will be eligible for a refund of S$36. This will be processed automatically. Please note that the refunds will be processed within 7 business day from 4 Jan 2021. After which, the banks will typically take another 7-14 days to reflect the refund on your account.
6. Can I choose to undergo the Covid-19 PCR test in clinics or hospitals in Singapore?No, you will need to undergo the Covid-19 PCR test at Changi Airport. A testing facility has been set up at the airport with a safe management process in place to enable you to undergo the test as smoothly and quickly as possible after you disembark from your flight and clear arrival immigration.
7. How do I book for the Covid-19 PCR test?Once your SafeTravel Pass application is approved, you must book and make payment for the Covid-19 PCR test before you arrive in Singapore. You can easily book and pay for the test online at safetravel.changiairport.com. With pre-booking done, you can enjoy a faster and smoother on-site registration process by showing your confirmation QR code.
- Step 1: Head to changiairport.com/safetravel
- Step 2: Enter your personal details e.g. name, date of arrival, flight number. You must provide a valid email address as the test results and booking confirmation will be sent to this address. You must also key in a mobile phone number where you can be reached during your stay in Singapore.
- Step 3: Confirm your entry in Step 1. You may edit your entry if you wish to.
- Step 4: Make payment
- Step 5: Upon successful payment, a QR code will be generated and displayed. You can save/ screenshot this QR code. It will also be sent to the email you entered in Step 1.
8. What is the process like for the Covid-19 PCR test?The Covid-19 PCR test, conducted by the appointed medical provider Raffles Medical Group, involves inserting a long swab (like a long Q-tip) into the throat and both sides of the nose for a few seconds. The swab is then inserted into a container and sent to a lab for testing.
9. How long will it take for the results of the Covid-19 PCR test be out?It will usually take up to 12 hours before the test results are out. During this period, you should not venture out of where you are residing during your stay in Singapore.
10. Can I take public transport to my accommodation from the airport?No, you will not be allowed to use public transportation for this purpose, with the exception of private hire cars/taxis or cohorted company transport arranged by your host.
11. Can my friends or relatives pick me up from the airport?No, your host will transport you directly to your declared place of accommodation.
12. How would I know about the Covid-19 PCR test result?You will be contacted through email by the appointed medical provider (Raffles Medical Group).
13. What if I’m tested positive for Covid-19?You will be contacted through email by the appointed medical provider (Raffles Medical Group), and sent to a medical facility for treatment and monitoring, at your own expense. Please refer to https://safetravel.ica.gov.sg for more details.
14. If I am tested negative, can I move around freely in Singapore? Do I have to wear a tracking device?Yes, you may go about with your activities in Singapore if you are tested negative for Covid-19. To facilitate contact tracing, you must download the TraceTogether app on your mobile devices and keep it activated during your stay here. You must also not delete the app 14 consecutive days after you leave Singapore.
For more information on TraceTogether, please click here.
15. I deleted the confirmation order by mistake. Is there a way for me to retrieve my QR code?Please email us at enquiry@changiairport.com for assistance.
16. My travel plans have changed. How do I edit my booking?Please email us at enquiry@changiairport.com for assistance.
17. If my travel dates have changed, do I need to make another SafeTravel Pass / Air Travel Pass application?For SafeTravel Pass
Please send an email to COVID_SAFETRAVELPASS@mti.gov.sg if you have further queries related to the SafeTravel Pass.
For Air Travel Pass
Please send an email to COVID_ATP_enquiries@caas.gov.sg if you have further queries related to the Air Travel Pass.
18. I need to cancel my trip. Will I get a full refund for the Covid-19 PCR test payment made?Yes, you can obtain a full refund. The refund will be credited back to your credit card/ digital wallet. Please note that there may be costs imposed by the processing bank and/or payment provider, including funds transfer fees and foreign exchange gains/losses. These shall be borne by you. Please email us at enquiry@changiairport.com for assistance.
19. How long will it take for the Covid-19 PCR test process?The waiting time may vary due to dynamic flight operations. You must book and make payment for your Covid-19 PCR test online at safetravel.changiairport.com to save time.
20. Can I leave the testing facility premises immediately after the Covid-19 PCR test?Yes, you can leave the testing facility after completing the Covid-19 PCR test and meet your host at the Arrival Hall for your transport arrangements to the declared accommodation.
21. Where can I meet my host company or government agency rep?The host may meet you at the Arrival Hall.
22. What happens if I refuse to take the Covid-19 PCR test?You will be refused entry into Singapore. You will be liable for all costs incurred for your repatriation, including custody and maintenance pending repatriation.
23. Do children need to take the Covid-19 PCR test?Children below the age of 6 are not required to take the Covid-19 PCR test.
24. Can I make F&B purchases at Changi Airport's Arrival Hall (e.g. McDonald's) once I have taken the Covid-19 PCR test and cleared immigration before I leave the airport?No, you should proceed straight to your declared place of accommodation.
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Outbound Travellers
Application Process (For Residents in Singapore)
1. What are the requirements for Green/ Fast Lane Travel and what is the application process?Please refer to https://safetravel.ica.gov.sg for all information on the application process for your travel to the approved list of countries under Green/ Fast Lane