Frequently Asked Questions

  • Transiting Through Changi Airport

    Transfer passengers from Categories I, II and III countries/regions (except for Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom) can experience our facilities as well as shopping and dining options within the departure transit area. 

    Transfer passengers from the following countries/regions will wait for their flight within the Transit Holding Area (THA):

    • Category IV countries/regions
    • Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom

    Inside the THA, you will be able to enjoy amenities including comfortable seating, snooze areas and light entertainment while waiting for your flight. You will be able to purchase light meals, snacks and drinks on-site. You can also make tax-free purchases with the help of a shopping concierge service and have your purchases delivered to you safely. 

    For more information, please see here.

    The passenger will be examined by medical personnel on duty. 

    All passengers must wear a mask when they board flights bound for Singapore and when they are at Changi Airport. If you need a mask, you can purchase them from the pharmacies in the transit area. 

    For your safety, please also keep a distance of at least 1m from all others. 

    Transfer passengers from Categories I, II and III countries/regions (except for Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom) can experience our facilities as well as shopping and dining options within the departure transit area. 

    Transfer passengers from the following countries/regions will wait for their flight within the Transit Holding Area (THA):

    • Category IV countries/regions
    • Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom

    Transfer passengers from Categories I, II and III countries/regions (except for Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom) can choose to relax in comfort at the following lounges. Please check your eligibility with the airline you are flying with.

    • Ambassador Transit Lounge at Terminal 3, Level 3 near Gate B1-4. 
    • marhaba Lounge at Terminal 1, Level 3 near Central Immigration. Please check your eligibility with the airline you are flying with. 
    • Plaza Premium Lounge at Terminal 1, Level 3 near Gate C1. Charges and more details can be found here
    • SATS lounge at Terminal 1, Level 3 and Terminal 3, Level 3 near Central Immigration. Please check your eligibility for the lounge with the airline you are flying with.
    • Singapore Airlines lounge at Terminal 3, Level 3 near Central Immigration. Opening hours: 0500H-0230H. The SilverKris Lounge at Terminal 3 is available for PPS Club members, Suites, First Class, Business Class, Krisflyer Elite Gold and STAR Alliance GOLD passengers arriving on a Singapore Airlines operated flight from Categories I and II countries/regions. Please check your eligibility for the lounge with Singapore Airlines.

    Transfer passengers from Categories I, II and III countries/regions (except for Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom) can experience our facilities as well as shopping and dining options within the departure transit area. For a complete list of dining options, you may refer to our dining directory.  

    Transfer passengers in the THAs can buy drinks and hot food from the vending machines in the THAs such as local, Indian and western meals. As an added service, you can scan a QR code for food delivery services, including halal and vegetarian options, from selected airport F&B outlets. 

     

    Please check with your airline, as this depends on the airline’s policy. All items brought on board must comply with airport security requirements.  

    Purchases can be made online at iShopChangi anytime from 30 days to 12 hours before the departing flight. You can collect your purchases from the Information Counter located straight ahead after immigration. 

    If you have made purchases from iShopChangi, you can collect it from the Information Counter located straight ahead after immigration. If you are waiting for your flight in the THA, you may inform the Changi Experience Ambassador on duty to have the items delivered to the THA.

    You can purchase duty-free alcohol from the duty-free stores at the departure transit areas. 

    If you are transiting with at least 12-hours before your next flight, you can also purchase duty-free alcohol on Changi Airport's e-shopping website, iShopChangi. Once the order is ready, it will be delivered to your THA.

    If you are flying in from Australia or the United States, you are not allowed to purchase duty-free alcohol due to existing regulations.

    Passengers can make your way to your departure gate 60 mins before your flight departure time. Please present your boarding passes to staff for verification at the access control point.  

    For passengers in the THAs, airline service personnel will guide you to your boarding gate when it’s time to board your departing flight.  

    Yes, you can book a hotel room at the transit hotels located at Terminal 1, near boarding gate D41 and Terminal 3, near boarding gates B1-4. The minimum length of stay is 6 hours. You are strongly encouraged to make an advanced booking. 

    You can make a booking with the hotels here:

    Please head to the hotel pick-up point after you have made your booking. A staff from the hotel will escort you to your hotel.  

    For passengers in the THAs, inform the Changi Experience Ambassador on duty for assistance after you arrive at the THA, and staff will guide you to the transit hotel.  You will need to remain within the hotel for the duration of your stay. 

    Airport staff are equipped with personal protection such as face mask, face shield and gloves to perform their tasks. Staff and passengers can also maintain personal hygiene with the many contactless hand sanitisers available for use in the transit area. 

    Changi Airport has deployed autonomous cleaning robots to vacuum the carpeted floors in the transit area. Some of these autonomous cleaning robots have also been upgraded with a mist disinfectant spray to be used when cleaning the floors. 

     

  • Travelling on Vaccinated Travel Lane Flights

    Eligibility and Requirements for VTL Flights

    Unvaccinated children aged 12 and below may travel on VTL flights if accompanied by a fully vaccinated traveller who meets all the VTL requirements

    Infants aged two and below (as of calendar year) are exempted from the pre-departure and on-arrival PCR test requirements. 

    Singapore residents travelling out of the country are to check with destination countries on their entry requirements for children. 

    Yes, if your travel history in the last 14 consecutive days before you return to Singapore is within the VTL countries/regions and when the transit country/region’s VTL is in effect. 

    You are not eligible as the VTL flight is only applicable for passengers who have been to/transited through VTL countries/regions and/or Singapore in the last 14 consecutive days before departing.

    You will be eligible to take a VTL flight to Singapore if you fulfil the following criteria:

    • Your journey does not include a stop in Switzerland (ie. your train is just passing through the country, and you do not disembark).  Otherwise, it will be considered that you have transited in a non-VTL country/region. 

    • After your stopover in Switzerland, you travel to a VTL country/region and spend at least 14 days there before your flight to Singapore.

    • Fulfil all other VTL requirements here 

    You are still eligible for the VTL flight provided you fulfil all other VTL requirements as cruise to nowhere departing from Singapore is not counted in a passenger’s travel history.  

    Currently, only Singapore residents are allowed to board cruises to nowhere from Singapore, subject to other boarding requirements. Non-resident travellers (including those arriving from VTL flights) are not eligible to board cruise to nowhere from Singapore.

    Please check with your airline for assistance.

    Proof of Vaccination

    Passengers who comply with the following conditions are considered fully vaccinated:

    • Must have received and completed the full regimen of the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines, with the final dose completed at least 14 days before their intended date of entry into Singapore. Only one dose is required in the case of the Johnson & Johnson vaccine

    • Residents of Singapore or the EU who were previously unvaccinated and had recovered from a past Covid-19 infection are considered fully vaccinated if they have received at least one dose of an approved vaccine taken at least 28 days after the date when the traveller first tested positive. Such travellers will be required to provide an EU recovery certificate from Covid-19, or a discharge memo issued in Singapore, and their vaccine dose should also be completed at least 14 days before their intended date of entry into Singapore

    • Must provide an accepted digitally certifiable vaccination certificate in English. This means that it should contain a QR code for verification

    • To board a VTL flight, except for CovPass and the WHO Yellow Card, any of the following certifications are eligible:

      • Singapore: Vaccination status on the HealthHub or TraceTogether app, or vaccination certificate(s) issued by the Singapore Ministry of Health in English

      • EU countries: European Union Digital Covid Certificates (EUDCC) issued by VTL countries 

      • Canada and the USA: Only the Smart Health Card (SHC) format issued by Canada, or the USA on the Common Trust Network are accepted for travellers vaccinated in the US or Canada  

      • The UK: National Health Service (NHS) COVID Passes downloaded from the NHS mobile app

      • South Korea: Vaccination certificates issued by the Korean Disease Control and Prevention Agency (KDCA), as well as recognised clinics and hospitals (starting 15 Nov 2021)

    Digitally verified and authenticated proof of vaccination is a key safeguard of the VTL.

     

    Singapore Citizens and Permanent Residents

    You can provide your vaccination status using the HealthHub or TraceTogether app, or vaccination certificate(s) issued by the Singapore Ministry of Health in English.

    To board a flight from Singapore to a VTL country/region, you must use Notarise to digitally authenticate and endorse any required pre-departure test and/or vaccination certificates to facilitate verification by the relevant authorities.

    Short-term visitors to Singapore

    Travellers may present any of the following:

    • EU Digital COVID Certificates (EU DCC) issued by any VTL country/region

    • Smart Health Cards (SHC) by issuers in the United States and Canada on the CommonTrust Network

    • National Health Service (NHS) COVID Passes on the NHS mobile app

    • Vaccination status on the BruHealth app

    The electronic or physical vaccination certificate(s) should be in English and clearly state the following:

    • Traveller’s name, and at least one other personal identifier such as the date of birth or passport number corresponding exactly with the information in the traveller’s passport used for entry into Singapore

    • Country/region of issuance must be any VTL country/region, or Singapore, regardless of which VTL country/region they depart from

    • Name of vaccine used (if more than 1 dose, the name of each vaccine administered for each dose)

    • Date(s) of vaccination (if more than 1 dose, the dates when each dose was administered). The date of the last dose should be administered at least 14 days before the traveller’s arrival in Singapore 

    No, you will not be eligible. 

    Only an EUDCC issued by any of the EU VTL countries is accepted for VTL flights. For more details, click here.

    Some activities in Singapore may require proof of vaccination, such as entering a shopping mall and dining in). You need to show your verified vaccination status, which will be automatically reflected for VTL travellers, in the TraceTogether app or bring along your TraceTogether token. More details below. 

    Adults:

    Prior to your departure to Singapore, you must download the TraceTogether app. Upon arrival, you must activate and use the app for the duration of your stay in Singapore. Do ensure that your TraceTogether App is updated to the latest version.

    After downloading the TraceTogether app, you need to:

    1. Follow the instructions that appear when you launch the app

    1. Verify your mobile number with an SMS One-Time Password and register your profile on the app with the same identification number, nationality, and date of birth as those shown in the passport that you are using to enter Singapore.

    1. Click on the ‘ACTIVATE APP’ button on the Holding Screen immediately after you have cleared arrival immigration in Singapore. Follow the instructions until you reach the Home Screen.

    For more information, please refer to the TraceTogether website.

    For children who are aged 7 to 12 in the calendar year* and those unable to use a mobile device due to a certified disability or special needs:

    You need to collect the TraceTogether tokens with payment of a refundable S$50 deposit at the Changi Recommends booth at Changi Airport or Seletar Business Aviation Centre at Seletar Airport upon arrival in Singapore. As each token is uniquely tagged to each individual, you need to carry your own token wherever you go, and not exchange with others.

    *In the year 2021, this covers children born from 2009 to 2014 (inclusive)

    Children aged 6 and below in the calendar year (i.e., in the year 2021, those born in or after 2015) are exempted from the TraceTogether requirement.

    Covid-19 PCR Tests

    You should check with your airline or travel agent for advice on internationally accredited or recognised clinics or medical facilities. This list provided by Singapore Airlines may be useful.

    Do take note that proof of negative pre-departure PCR test in English and within 2 days before your flight departure is required. 

    You will not be allowed to board the aircraft if you have been diagnosed or suspected to have Covid-19 infection in the last 14 days before or during the trip.

    Canada: If you start having Covid-19 symptoms or test positive, you must immediately contact the local public health authority and follow their directions, including isolation. You also must report symptoms to Public Health Agency of Canada by calling 1-833-641-0343.

    France: If you test positive, you must self-isolate for 10 days from the first symptoms or from the time you take the test. If you continue to have a fever, you must self-isolate for a further 48 hours. 

    Netherlands: If you test positive, you must self-isolate at a place of residence for up to 14 days, or until another test is taken on or after Day 5 comes back negative. Adhere to further advice from the municipal health service (GGD) by phone or online if you have a Digital Identification (DigiD).  

    The USA: If you test positive, you should self-isolate and delay your travel until you have recovered from Covid-19. Airlines will refuse to board anyone who does not present a negative test result for Covid-19 or documentation of recovery.

    You will not be allowed to travel back to Singapore if you have been diagnosed or are suspected to have a Covid-19 infection in the last 14 days before your flight. You will need to produce a negative PCR test result after the end of the 14-day period before you are allowed to return to Singapore. Please contact your airline or travel agent to notify them and rebook your return flight. 

    You will have to pay for the on-arrival PCR test. 

    Pre-payment for an on-arrival test is required for all VTL passengers and is done via the Safe Travel Concierge.

    The on-arrival PCR test costs S$125 (7% GST included). 

    Pre-payment for an on-arrival PCR test is required and can be booked via the Safe Travel Concierge. Failing which, you will have to pay for the test on the spot during arrival and should expect additional delays in the administration of the test and departure from the airport. 

    Short-term visitors or Long-Term Pass holders

    Pre-payment for post-arrival tests is part of the application for a Vaccinated Travel Pass (VTP). 

    Please refer to this approved list of Covid-19 swab providers from Singapore’s Ministry of Health. 

    Short-term visitors to Singapore

    You will be contacted through email by the appointed medical provider (Raffles Medical Group) and sent to a medical facility for treatment and monitoring, at your own expense.  Please refer to the Safe Travel website for more details.

    Please note that all short-term visitors travelling to Singapore must purchase travel insurance with a minimum coverage of S$30,000 for Covid-19 related medical treatments and hospitalisation costs, prior to their travel to Singapore. A list of providers is available here.

    Singapore Residents

    If you are tested positive but have no or mild symptoms (such as low fever, cough, runny nose, or sore throat), you should:

    1. Self-isolate for at least 72 hours and monitor your health

    2. Take an ART self-test 

    • If ART is negative, you can resume normal activities

    • If ART is positive, continue to self-isolate and self-test

    Important Pre-trip Arrangement: Insurance

    Short-term Visitors to Singapore

    All short-term visitors who are entering Singapore under the VTL must purchase travel insurance with Covid-19 coverage and a minimum coverage of S$30,000. This does not apply to returning Singapore Citizens/Permanent Residents, as they are able to tap on regular healthcare financing arrangements for their inpatient medical bills should they develop onset of COVID-19 symptoms within 14 days of their return.

    Singapore Citizens and Permanent Residents

    You are advised to purchase travel insurance with Covid-19 coverage in the event of a need for medical attention or other assistance during your travels.

    For travel to Canada, Denmark, France, Germany, Italy, Netherlands, the USA: No mandatory insurance is required, but the purchase of travel insurance is recommended.  

    Changi Airport

    You can do so, with the process the same as short-term VTL visitors entering Singapore. Passengers must comply with the following conditions:

    • Proof of full vaccination status

    • Proof of Negative Covid-19 PCR test results, with test taken within 2 days before departing to Singapore

    • Valid visa (if required)

    • Air Travel Pass (if required)

    • Mobile phone with TraceTogether mobile app downloaded and activated 

    • Entry approval (applicable to Singapore Long-Term Pass holders only)

    • Have only been to/transited through one or more of the VTL countries/regions and/or Singapore, for the last 14 consecutive days before departing for Singapore

    • An on-arrival PCR test at Changi Airport after collecting your baggage. You are required to immediately leave the airport and remain self-isolated in a declared accommodation until the test result is confirmed to be negative, before checking in for your next flight out of Singapore. It can take up to 12 hours before the test results are out. 

    For short-term accommodation option, you can book a room at YOTELAIR Singapore Changi Airport, which is located at Jewel Changi Airport (within the airport premises). You must ensure that you booked an individual room with an attached bathroom to self-isolate while waiting for the on-arrival PCR test result. To make a booking on YOTELAIR, please click here

    It is highly recommended to check the requirements of the country you are travelling to and ensure that you can comply with the requirements before you book your flight. 

    Yes, we are working closely with our airport tenants on this. Please refer to the directories of shop and dine for more information.