Frequently Asked Questions

Singapore has lifted border restrictions with these countries/ territories. Passengers arriving from these places can follow on-ground signage to rest, dine and shop within the zone of Changi Airport’s B and C gates while waiting for your next flight. 

For all other passengers, you will be guided to the Transit Holding Areas (THAs) in your connecting terminal. Temperature taking will be conducted at the THA entrance.

Once inside, you will be able to enjoy amenities including comfortable seating, snooze areas and light entertainment while waiting for your flight. You will be able to purchase light meals, snacks and drinks on-site. You can also make tax-free purchases with the help of a shopping concierge service and have your purchases delivered to you safely. 

For more information, please see here.

The passenger will be examined by medical personnel on duty. 

All passengers must wear a mask when they board flights bound for Singapore and when they are at Changi Airport. If you need a mask, you can purchase them in the THA.

For your safety, please also keep a distance of at least 1m from all others. 

Passengers arriving from these places can follow on-ground signage to rest, dine and shop within the zone of Changi Airport’s B and C gates while waiting for your next flight. Facilities in this zone include food and beverage options, an open-air garden, rest areas and a pay-per-use lounge.  

All other passengers will wait for their connecting flight at the THA. You are free to move around the THA, subject to safe distancing, and can enjoy its facilities such as comfortable seats and rest areas, free wi-fi, and internet stations.

Due to current restrictions, most airline lounges are not available for Transfer passengers. Please check with your airline if there are alternative arrangements available. 

For passengers transiting through Changi Airport,the SilverKris Lounge at Terminal 3 is available for PPS Club members, Suites, First Class, Business Class, Krisflyer Elite Gold and STAR Alliance GOLD passengers arriving on a Singapore Airlines operated flight from these countries/territories. 

Passengers arriving from these places can follow on-ground signage to rest, dine and shop in the zone of B and C gates while waiting for your next flight. Food and beverage stores are available and open in this area.  

For all other passengers, there are vending machines in the THAs that sell drinks and hot food such as local, Indian and western meals. As an added service, you can scan a QR code for food delivery services, including halal and vegetarian options, from selected airport F&B outlets.

You can also purchase snacks and food items from pushcarts set up in the THAs. These include delicacies such as chocolates, salted egg snacks and other local delights. 

Please check with your airline, as this depends on the airline’s policy. All items brought on board must comply with airport security requirements.  

Purchases can be made online at iShopChangi anytime from 30 days to 12 hours before the departing flight.

If you have made purchases from iShopChangi, just inform the Changi Experience Ambassador on duty to have the items delivered to the THA.

If you are transiting with at least 12-hours before your next flight, you can purchase duty-free alcohol on Changi Airport's e-shopping website, iShopChangi. Once the order is ready, it will be delivered to your THA.

Passengers arriving from these places can make your way to your departure gate 75 mins before your flight departure time. For passengers who need to head to A or D gates for their departure flight, please present your boarding passes to staff for verification at the access control point.  

Passengers crossing zones must head directly to your departure gate. To minimise mixing of passengers and airport staff, you will not be permitted to shop and dine outside of the zone of B and C gates. 

For all other passengers, airline service personnel will guide you from the THA to your boarding gate when it’s time to board your departing flight.  

Yes, you can book a hotel room at the transit hotels located at Terminal 1, near boarding gate D41 and Terminal 3, near boarding gates B1-4. The minimum length of stay is 6 hours.

You can make a booking with the hotels here:

• Terminal 1 Aerotel
• Terminal 3 Ambassador Transit Hotel

Passengers from these places can head to the hotel pick-up point after you have made your booking. A staff from the hotel will escort you to your hotel.  

For all other passengers, inform the Changi Experience Ambassador on duty for assistance after you arrive at the THA, and staff will guide you to the transit hotel.  

To protect passengers and the airport community against the more infectious Covid-19 strain, Changi Airport is segregating the terminals into different zones to minimise mixing of passengers and staff. Airport staff are equipped with the highest level of personal protection such as surgical gown, eye shield, face mask, face shield and gloves. 

Changi Airport has deployed autonomous cleaning robots to vacuum the carpeted floors at the THA. Some of these autonomous cleaning robots have also been upgraded with a mist disinfectant spray to be used when cleaning the floors.