• Jewel Changi Airport and HUB & SPOKE has reopened to the public on 14 June 2021. 

    As for Changi's terminals, access will continue to be restricted only to passengers with air tickets and essential airport workers till further notice. This is to allow airport workers additional time to adapt to new staff zoning measures announced earlier.

    Drivers dropping off or picking up passengers should keep to departure kerbside or arrival pickup areas respectively. Entry to terminal building is not allowed.

    Changi Airport remains open for air travel during this period. Passengers should contact their airlines if they have questions on their travel plans.

    More details >

TRANSITING THROUGH CHANGI AIRPORT

Travellers who transit through Changi Airport can expect an experience that has been designed to protect the health and safety of passengers and workers, while remaining convenient and comfortable.   

To protect passengers and the airport community against the more infectious Covid-19 strain, Changi Airport is segregating the terminals into different zones to minimise mixing of passengers and staff. Transfer passengers will have to remain within the zone that they arrive in while waiting for their connecting flight. Additional precautions include enhancing the level of personal protective equipment to keep airport staff safe. 

Passengers interested in connecting through Changi Airport to reach their final destination should consult their airline on options available. For an updated list of originating destinations from which transit flights are offered by the Singapore Airlines Group, please click  here

  • For passengers from countries/territories that Singapore has lifted border restrictions to

    Singapore has lifted border restrictions with these countries/territories. Passengers from these places can follow the signages on-ground to rest, dine and shop within the zone of Changi Airport’s B and C gates while waiting for your next flight. To minimise mixing of passengers and staff, you will need to remain in this area during your transit at Changi Airport.  

    For those looking to stretch your legs and get some fresh air, you can make your way to Changi Airport’s Cactus Garden. There are also comfortable seating areas located nearby here.  

     

    Snacks, light meals, halal and vegetarian food options are available within the zone.


    For currency exchange services, passengers can head to the Changi Recommends booth next to Information Counter B.

    For those on a long layover, you can book a stay at the transit hotel, located at Terminal 1, near boarding gate D41 or Terminal 3, near boarding gates B1-4. More details can be found here. Passengers must proceed straight to the hotels and must not shop or dine outside the zone of B and C gates. For more information on hotel bookings, please refer to our FAQs.  

    You can also choose to relax in comfort at the Plaza Premium Lounge located near Gate C1, where meals are offered as part of their packages. Charges and more details can be found here.  

    You can make your way to your departure gate only from 75 mins before your flight departure time. For passengers who need to head to A or D gates for their departure flight, please present your boarding passes to staff for verification at the access control point.  

    Passengers crossing zones must head directly to your departure gate. To minimise mixing of passengers and airport staff, you will not be permitted to shop and dine outside of the zone of B and C gates. Please refer to Changi Airport’s website map or iChangi app for more information and estimated walking distances to your gates. 

  • For all other passengers

    THE TRANSIT PROCESS

    Travellers transiting through Singapore (including Singapore Citizens and PRs) will need to present a valid negative Covid-19 PCR test taken within 72 hours before departure before they are allowed to board their flight for travel to Singapore. 

    Upon arriving at Changi Airport, you will be met by our airport staff and be guided to a Transit Holding Area (THA) in the terminal your next flight will be departing from. 

    At the THA, you can enjoy comfortable seating while waiting for your next flight.

    Other amenities at the THA include a snooze area, a nursing station, Internet stations and free wi-fi.

    For those on a long layover, you can also book a stay at the transit hotel, located at Terminal 1, near boarding gate D41 or Terminal 3, near boarding gates B1-4. Passengers will be escorted straight to the hotels and will not be permitted to shop and dine outside of the hotel. Please read our FAQs for more information on hotel bookings. 

    You will be able to purchase light meals, snacks and drinks from vending machines or on-site kiosks. You can also use an app for food delivery services, including halal options, from selected airport F&B outlets.

    You will also be able to make tax-free purchases using our shopping concierge service. Products offered include those sold by Shilla Cosmetics and Perfumes, and Gift by Changi Airport. Once your items are ready, they will be delivered to the THA for your collection. 

    Duty and tax-free products are also available to passengers in the THA with more than 12 hours before their departing flight. You can shop at Changi Airport’s e-commerce website iShopChangi and have your purchases delivered to the THA.

    When it’s time for your departure flight, our staff will guide you from the THA to the gate for security screening and boarding.

    For participating airlines’ premium passengers, a separate enclosed waiting area in the THA at T3 will be provided, with food and drinks served to you. 

    Please contact your airline for information on whether you are eligible to use the premium waiting area. For Singapore Airlines, the premium waiting area is available for PPS Club members, Suites, First Class, or Business Class passengers transiting through Changi Airport. 

     

ENSURING A SAFE ENVIRONMENT FOR PASSENGERS AND STAFF

 

The safety of our passengers is a top priority at Changi Airport. While transiting through Changi, we have implemented safety measures at every stage of the journey to protect both passengers and airport staff.

There is temperature taking at the entrance of the THA, and only transit passengers and authorised airport staff can enter. Anyone with a high temperature or who appears unwell will be referred for medical attention.

All airport staff working in the THAs (including Ground Handling Agents, Duty Terminal Managers and cleaners) must be in surgical gowns, and use masks, face shields and gloves. It is also a requirement for all on duty to have their temperature taken before entering the area.

At the beginning of each of their shifts, all airport staff working in the THAs must go through a comprehensive checklist of safety measures, and ensure compliance.

All passengers must wear a face mask and adhere to safe distancing markers. 

Carpets are vacuumed daily by autonomous cleaning robots equipped with a High-Efficiency Particulate Air (HEPA)  filter that catches fine particles, including dust and pollen, while vacuuming. In addition, we have deployed autonomous cleaning robots that are equipped with a misting machine that disinfects the carpets after cleaning.

Seats in the THAs are vacuumed and wiped regularly with disinfectant. Frequently-touched surfaces such as charging stations, tables and playgrounds have been sprayed with a long-lasting anti-microbial disinfectant coating that reduces the risk of virus transmission, in addition to frequent cleaning.

Many contactless hand sanitisers are available for use in the THAs.

Restrooms inside the THAs are cleaned and disinfected frequently and are equipped with automatic sensor-activated water taps. Entering and exiting a restroom is also a contactless process.

For more information, please refer to our FAQs.

Information from Airlines

Air France

Get the latest information from Air France.

Learn More

Jetstar

Get the latest information from Jetstar.

Learn More

KLM

Get the latest information from KLM.

Learn More

Lufthansa

Get the latest information from Lufthansa

Learn More

Singapore Airlines

Get the latest information from Singapore Airlines.

Learn More

Scoot

Get the latest information from Scoot.

Learn More