Zonal Segregation in Arrival Hall
Changi Airport’s Terminals 1 and 3 have re-opened to visitors on 1 September 2021, with zonal segregation implemented in the Arrival Halls (Level 1), to minimise interaction between arriving passengers and local residents.
Hotel, Transport Services and Company Representatives (Meeters & Greeters)
Service representatives will be allowed to meet and greet passengers from low-risk countries/regions* in the Arrival Halls. Please park at the following carparks:
- T1 Carpark, Basement 2 Mezzanine Level
- T3 Carpark 3A, Basement 1 Level
You will need to present your company’s authorisation letter/email and the arriving passenger's flight itinerary to enter the meeting zone, after the flight has landed. Only one representative is allowed to pick up each arriving passenger group.
Family Members and Friends
You can pick-up your loved ones arriving from low-risk countries/regions*, using your own vehicles, at the terminals’ Arrival Pick-Up kerbside:
- T1 Basement 1 Arrival Pick-Up
- T3 Basement 1 Arrival Pick-Up, Door 1 or Door 2
Please contact the arriving passenger(s) before driving to the pick-up points.
Pre-arranged transport and taxi services
Passengers from low-risk countries/regions can pre-arrange their own transport for pick-up at the terminal’s Arrival Pick-up kerbside. Taxi services will also be available for passengers.
*click here for details of low-risk countries/regions (Categories I and II).
Hotel and transport services representatives should follow this flow guide to pick up their guests arriving at Terminal 1
Hotel and transport services representatives should follow this flow guide to pick up their guests arriving at Terminal 3.
Shop & Dine Information
Air Quality Enhancements
To welcome visitors back to Changi, the terminals’ air-conditioning and mechanical ventilation systems have also been enhanced, given the threat from the more transmissible Covid-19 variants. These air quality enhancements include the use of hospital grade MERV-14 filters and installation of UV-C sanitisation in the air-conditioning systems, as well as portable air purifiers with HEPA filters in the main dining area at the Kopitiam food court.