• Please note that the Early Check-in service in Jewel will be available only from 17th April 2019 onwards. To find out if your airlines offers ECI in Jewel, please click here
  • Visitors heading to Jewel are advised to take public transport as heavy roadway traffic may be expected during busy periods. For more information on how to get to Jewel, please click here
  • Visitors to Jewel are encouraged to take public transport. Besides the MRT, you can take these buses to Changi – 24, 27, 34, 36, 53, 110 & 858.

    Drivers can also park at T2, T3 & T4. Parking is free at T4 for the first 3hrs (10am to 10pm). Free buses between T4 and Jewel run every 5mins (10am to 1am).

    Log-on to the iChangi App for update information about car park availability.

WHAT WE DO

Find out how the Commercial team brings Changi’s retail experiences to greater heights.

Creating unexpected moments of joy

Creating that sparkle in your eyes when you find we have just what you are looking for. That is one of the reasons why we are where the world shops. With over 70,000m2 of retail space, Changi Airport is one of Singapore's largest shopping and dining facility.

The Commercial team is responsible for developing a myriad of exciting shopping and dining options and running shopping promotions in the airport to wow and delight our customers. In retail planning and development, our responsibilities include managing, shops, restaurants and service concessions; leasing land, shops and restaurants, office and warehouse space; pricing airport charges and franchise fees, as well as developing our commercial strategy. We play an important role in maximising the revenue streams of Changi Airport Group.

 

Meet our people

Find out what it's like to work in Commercial.


Changi Airport is not only a world-class transport hub. With close to 300 outlets within the transit area, it’s also a shopping and dining haven for travellers. Therefore, understanding our passengers is key and planning the right trade and brand mix is certainly a challenge. As part of the Terminal 4 (T4) team, a day at work involves networking with potential tenants and marketing the leasing opportunities at T4. Working on a new terminal is definitely a rare opportunity and an exciting journey. Knowing that I can play a part in shaping the commercial environment at Changi is certainly a key motivation!

Eugenia Ong
Airside Concessions


I am in the team responsible for building a solid foundation in data analytics within CAG, and driving data-driven decision making across the company. I am currently working on a special project to drive rapid experimentation to increase customers’ spending and engagement with Changi Airport. The passenger experience is core at CAG, and we are tireless in our efforts to do better – keeping up with the latest brands, concepts, amenities and creature comforts so that our passengers have a memorable, stress-free experience through Changi.

At CAG, we have a collaborative and open culture where everyone lends a helping hand to one another to achieve greater outcomes together. Our pursuit of excellence has attracted like-minded individuals to join us and it’s always refreshing and stimulating to know that we have the freedom to inject new ideas and perspectives.

Sarah-Jane Chua
Pricing & Commercial Strategy


The Landside Concessions team covers both leasing and daily operations of the shops you see in the Public Area (landside) at Changi Airport. My team oversees all Food & Beverage outlets at the landside. What’s most enjoyable about the role is that we often get to meet many different operators, both local and overseas, and get to work with them to open an outlet at the airport. There will no doubt be challenges faced from time to time, but nothing is insurmountable with a supportive close-knit team and nurturing leaders within the company. At the end of the day, the most rewarding moment for me is when I see families and friends coming to Changi to send off or receive their loved ones while enjoying the wide array of facilities within the airport. As the saying goes, “Airport is the only place you’ll see the saddest goodbye and the happiest hello.”

Sandra Wong
Landside Concessions


I am from the Rentable Properties (RP) team which manages the real estate businesses of CAG. RP’s core responsibilities cover land leases, rental of airline lounges, offices and warehouses to support strategic airport partners like airlines, ground-handlers and logistics players to promote Changi Airport as an air hub. We also work with internal stakeholders to support various airport functional needs.

I am currently managing the leases of warehouses and offices located within the Changi Airfreight Centre (CAC) to support freight forwarders and international logistics players like DHL and Schenker to drive air cargo volume.

Working in Changi, I am especially proud of the boundless creativity and initiatives to make our passengers feel at home. It is always enjoyable to see the smiles on our passengers’ faces whenever they step into the airport.

Ryan Lin
Rentable Properties