F&B outlets in Changi Airport now have the option to consolidate and outsource their dishwashing needs to a centralised facility that provides end-to-end hassle-free cleaning services within the airport.

The new service can handle all types of tableware, ranging from plates and utensils, to bento boxes and claypots. Operated by GreatSolutions, the 890-square-metre facility is located in the basement of Terminal 3. 

The service currently comprises four dishwashing lines, including a separate line for crockery from halal-certified outlets. Each line is manned by four workers who ensure the soiled crockery go through a meticulous cleaning and sterilisation process in an industrial-scale automated dishwashing machine. 

The clean crockery will then be quality checked, tagged and stacked before being sent back to the restaurant they were collected from. At the same time, the delivery team will pick up the next batch of soiled crockery and head straight back to the facility.

“The proximity of the facility cuts short the travelling time for the collection and delivery of the crockery, enhancing the productivity of the vendor, and the turnaround time for the F&B outlet,” said Mr James Fong, Vice President, Landside Concessions of Changi Airport Group. 

The separate dishwashing line for halal crockery.

Scrubbed Clean

The machines and processes at the facility are designed to ensure maximum water efficiency. Water used in the final rinse-off of soap is repurposed to soak dirty crockery, especially those with sticky food remnants that have hardened. Crockery with stubborn food debris will undergo a vigorous manual scrubbing before being put into the machine. According to the workers, one of the hardest food to clean off is actually sticky glutinous rice!

The washing and sterilisation processes are in compliance with safety and hygiene standards and regulations, which are certified by organisations such as ISO, bizSafe and Cleanmark.

Crockery and cutlery being soaked before main wash.