• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

Pick-up Points
Pick-up Points
Pick-up Points

Pick-up Points

GET TO OUR DESIGNATED PICK-UP POINTS

Picking up—or getting picked up by—your loved ones? Head to our designated pick-up points at the following locations:

BASEMENT 1 1 – 3

BY WALKING

Follow the signs to 'Arrival Pick-up' and take the lift/ travellator to Basement 1 after collecting your baggage.

BY DRIVING

  • On Airport Boulevard, stay on the centre lane towards 'Terminal 1 Arrival'.
  • Swing right and proceed on the down-ramp to 'Terminal 1 Arrival Pick-up'.

LEVEL 1 2 – 4

BY WALKING

Follow the signs to 'Arrival Pick-up' and proceed towards the exit doors after collecting your baggage.

BY DRIVING

  • On Airport Boulevard, keep right and travel along the right lane towards Terminal 2.
  • Follow the signs to 'Terminal 2 Arrival' and turn right subsequently to arrive at Level 1.

BASEMENT 1 1 – 3

BY WALKING

Follow the signs to 'Arrival Pick-up' and take the down-riding escalator to Basement 1 after collecting your baggage. Pick-ups can take place at Doors 1, 2 and 3.

BY DRIVING

  • On Airport Boulevard, keep right and travel along the right lane towards Terminal 3.
  • Follow the signs to 'Arrival Pick-up' and keep right to arrive at Basement 1.

LEVEL 1 1 – 3

BY WALKING

Follow the signs to 'Arrival Pick-up' and proceed towards the left after collecting your baggage.

BY DRIVING

  • For drivers heading to Terminal 4 via ECP; keep left upon reaching Airport Boulevard and follow the signs to Terminal 4.
  • For drivers heading to Terminal 4 via PIE, keep left and take the dedicated slip road to Terminal 4.
  • Upon entering the Terminal 4 roadway system from either ECP or PIE, follow the signs to 'Arrival Pick-up'.

Please be informed that drivers are not allowed to park their vehicles or wait for passengers at the Departure or Arrival kerbside or pick-up points. This is to ease traffic conditions and ensure operational efficiency at Changi Airport.

Passengers are encouraged to drop off at the kerbside nearest to the check-in rows that they are checking in at.