• Beginning 5 Nov 2019, some Jetstar flights may arrive at Terminal 2. Please check changiairport.com and the iChangi app two hours before the scheduled arrival flight time for information on the terminal assigned.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

FLIGHT AND AIRLINE INFORMATION

Flight Status Information

Stay informed of your flight status with real-time updates:

 

Contact the Airlines

The Airline Information page includes ground handlers’ contact information for specific airlines. 

 

Frequently Asked Questions

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LOST AND FOUND

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Airlines Lost and Found / Baggage Enquiries

Lost an item on your flight, or have any baggage enquiries? Find out how you can contact your airline here.

 

Airport Lost and Found

If you lost an item within the airport premises, click here.

 

 

 

 

Airlines Lost and Found / Baggage Enquiries

Lost an item on your flight, or have any baggage enquiries? Let us help you here.

 

Airport Lost and Found

If you lost an item within the airport premises, click here.

OTHER ENQUIRIES

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Singapore Changi Airport
PO Box 168
Singapore 918146

For public enquiries, please email enquiry@changiairport.com or call +65 6595 6868 to speak with our Customer Service Representatives.

Please note that your personal data may be shared with our partners and other relevant third parties—to enable them to follow up and reply to you directly on your feedback. By providing your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.

For on-ground enquiries, please visit the Changi Airport corporate reception.

Changi Airport Singapore 
PO Box 168
Singapore 918146

For public enquiries, please contact enquiry@changiairport.com or (65) 6595 6868 to speak with our Customer Service Representatives.

Please note that your personal data may be shared with our partners and other relavant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.

Please click here for the directions to the Changi Airport corporate reception.

Frequently Asked Questions

Feedback and Suggestions

If you have feedback or suggestions on how we can enhance your experience at Changi Airport, please let us know here.

Jewel Changi Airport 

For all Jewel-related feedback or enquiries: 
Tel: +65 6956 9898
Email: contact.us@jewelchangiairport.com

Changi Rewards Enquiries

For membership and points enquiries, please click here.

iShopChangi Enquiries

For duty-free shopping enquiries, please click here.​

Changi Rewards Matters​

For Changi Rewards related matters, please click here.

iShopChangi Matters​

For iShopChangi related matters, please click here.​

Feedback and Suggestions

If you have any feedback or suggestions on how we can continue to enhance your experience in Changi Airport, please let us know here.