• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

Porter Service
Porter Service
Porter Service

Porter Service


A porter service is available at all terminals to help you with your baggage, when departing from or arriving in Changi Airport. Please make your booking at least 8 hours before your flight departs or arrives.


Up to 10 items

  • S$3.00 per item (a minimum charge of S$10.00 applies)

From 11 items onwards

  • Our staff will contact you on the pricing and arrangement    


  • A S$5.00 surcharge for transfers to other terminals will apply.
  • Online Payment is available.
  • Cash or Credit card payment (AMEX/VISA/Mastercard) is accepted upon completion of the service.

Pick-up Points

Porter will greet you at the following locations:

  • Departure drop-off point or
  • Arrival baggage claim area

Please click here to book our porter service in advance. 

For more information:

Tel: +65 9615 0072
Email: feedback@smartecarte.com.sg