100% Money Back Guarantee
Customers who are not satisfied with their purchases at Changi Airport for whatever reason can return the product for a full refund or exchange - no questions asked.
2x the Price Difference Refund
Prices at Changi Airport are guaranteed to be no higher than tenant's off-airport outlets, established department stores, supermarkets, and major fixed-price shops in popular downtown shopping areas such as City Hall, Raffles Boulevard, Bugis, Scotts Road and Orchard Road. (Please check with the respective outlets for the list of comparable outlets.) If an item at Changi Airport is found to be more expensive than the same product at any of the comparable outlets, upon showing receipt/advertisement of the lower-priced item, customers get 2x the price difference refunded.
Terms and Conditions
Click here for terms and conditions.
FAQ
- 1How is the 2x price difference refund amount calculated?
- 2Can I get the 2x price difference refund for a product on sale at the comparable outlets?
- 3Where can the refund/exchange be made?
- 4How long will the refund process take?
- 5What are considered comparable downtown outlets? How can I ascertain whether the outlet where the comparison is made qualifies?
- 1
How is the 2x price difference refund amount calculated?
If you have made a purchase at Changi Airport and found the same product retailed at a lower price (regular price, not promotional/discounted) at any of the comparable downtown outlets and still want to keep the product, upon verifying the lower downtown price, you will be entitled to 2x the price difference, as illustrated below :
Price of item X at Changi Airport Price of Identical Item at Comparable Downtown Store Refund Amount $12 (exclusive of GST) $10 (exclusive of GST) ($12-$10) x 2= $4 - 2
Can I get the 2x price difference refund for a product on sale at the comparable outlets?
No. This guarantee applies to regular-priced items only.
- 3
Where can the refund/exchange be made?
The refund/exchange can be made on-the-spot at the respective outlets. If you have left the airport, you can make your refund/exchange request via registered mail sent to the address printed on the receipt.
- 4
How long will the refund process take?
Refunds/exchanges will be done on the spot. However, for cases that require investigation on defects or verification with comparable outlets, or product is returned via post, refund will be done no later than 2 weeks.
- 5
What are considered comparable downtown outlets?
How can I ascertain whether the outlet where the comparison is made qualifies?Comparable outlets refer to the tenants' off-airport outlets, established department stores, supermarkets and major fixed-price shops located in popular downtown shopping areas such as City Hall, Raffles Boulevard, Bugis, Scotts Road and Orchard Road. The list of comparable outlets can be verified from the respective airport outlets.
