Frequently Asked Questions

ABOUT CHANGI PAY

Changi Pay is a digital wallet to improve your payment and shopping experience at Changi Airport and Jewel Changi Airport (“Jewel”).  Changi Pay is free to sign up and is available in iChangi app.  

  • It allows you to seamlessly make payment for your purchases at Changi Airport, Jewel and iShopChangi with your credit cards and e-vouchers that are available in Changi Pay
  • Changi Rewards points will be awarded to you automatically if you make eligible payments  using Changi Pay. You do not need to go through the hassle of scanning your Changi Rewards e-card or presenting your physical Changi Rewards card at the cashiers to earn Changi Rewards points.
  • With e-vouchers at your fingertips, you will not miss out on special deals.
  • Having a digital wallet (Changi Pay) to hold all your vouchers, you would not lose any vouchers ever again.

The payment services relating to the use of Changi Pay are provided by Liquid (except in respect of CAG-issued e-voucher(s), where relevant). Please refer to the Changi Pay terms and conditions for full details.

Changi Pay is accepted at selected merchants at Changi Airport, Jewel and iShopChangi. More merchants will be accepting Changi Pay progressively. 

You can view the list of outlets accepting Changi Pay here: https://www.changiairport.com/en/shop/changipay/outlets.html

Changi Pay is available as a feature in CAG’s iChangi app. You are not required to download another app for Changi Pay. iChangi app is available for download on the Apple App Store and Google Play Store.

SIGNING UP FOR CHANGI PAY

Sign in on your iChangi app. At the home page, select “Changi Pay” and follow the steps.

Changi Pay is a feature made available to Changi Account members, thus it is a requirement for you to have a Changi Account. To sign up for a Changi Account, please proceed to: https://login.changiairport.com/en/account/register/

Changi Account is a digital account service that enables you to connect and transact on Changi Airport’s digital portals with just one username and password. For more information about the Changi Account, please refer to: https://login.changiairport.com/static/login/files/faqs_en.html

MY CHANGI PAY ACCOUNT

This is an additional security measure to protect your payment information in Changi Pay. 

This is an additional security measure to protect your payment information in Changi Pay. 

If you have already registered your fingerprint or face to log in to Changi Pay, the 6-digit PIN acts as a backup option in the unlikely event that fingerprint or face ID log in does not work.

Changi Pay or CAG do not store, nor do we have access to your fingerprint or face information. This is stored within your device, as per industry practice. 

Go to Changi Pay and select the “More” tab from the bottom navigation bar. Select “Change PIN” and follow the steps. 

On the log in page, please select “Forgot yourPIN?”, an instruction on how to reset your PIN will be sent to your registered email address.

Launch iChangi app & select “My Account” at the bottom. Select the pencil logo next to your name, followed by "Personal Particulars" and update your details accordingly. 

As your Changi Pay profile is tagged to your Changi Account profile, you are allowed to have only one account.

Your Changi Pay account is strictly non-transferable. 

CREDIT/DEBIT CARDS RELATED

1. Go to your Changi Pay and select the “Wallet” tab from the bottom navigation bar.

2. Select the “+” icon on the top right of the page to add your preferred card.

3. Key in your card details and submit when done.

* To ensure you are adding a valid credit card that belongs to you, there will be a one-time authorization charge of SGD1. This charge will be automatically refunded to you after the authorization. You may be redirected to your bank’s individual OTP page for authorization.

The SGD1 charge allows us to verify that you have added a valid credit card that belongs to you. The SGD1 will be automatically refunded to you once the verification is completed.

Yes. Your credit card details are stored in a dedicated, separate and secured vault managed by Liquid. Liquid complies to the Payment Card Industry Data Security Standard (PCI DSS) the industry standard for handling of credit card details.  CAG does not store your credit card details separately.

You can add up to a maximum of 20 credit/debit cards.

Only MasterCard or Visa cards issued in Singapore can be added to Changi Pay.

If you still encounter any problems, please check with your card issuing bank.

Currently we only accept MasterCard or Visa cards issued in Singapore. Other cards issued from other countries will be progressively rolled out. 

We are reviewing the addition of American Express cards. In the meantime, you can add a MasterCard or Visa cards to Changi Pay.

Yes, you can still earn your credit/debit card cashback and/or points, subject to terms and conditions of your credit/debit card issuing bank.  

1. Go to Changi Pay and select the “Wallet” tab from the bottom navigation bar.

2. Select the “Cards” tab, followed by the credit card you want to delete.

3. The option to delete the card will appear at the bottom of the selected card. Select “Delete”.

4. Select “Yes” to confirm that you want to delete the selected card.

1. Go to Changi Pay and select the “More” tab from the bottom navigation bar.

2. Select the “Transaction History” from the list.

3. A list of your transaction history will be shown. Select a transaction to view more details.

The transaction will be shown as "LIQUID PAY@MERCHANTS-EC" or similar under your card statement description.

VOUCHERS & DEALS

1. Go to your Changi Pay and select the “Deals” tab from the bottom navigation bar.

2. View available vouchers and select the voucher you are interested in.

3. View the voucher you are interested in

4. Select “Save Voucher” to save a voucher to your wallet.

5. Once the voucher is saved successfully, this page will appear.

 

*Kindly note that vouchers have limited quantity, and once it has run out, you will not be able to see it under "Deals".

1. Go to Changi Pay and select the “Scan & Pay” tab from the bottom navigation bar.

2. Scan the QR code provided by the cashier.

3. Verify your total payable amount and select “Continue”.

4. Select the applicable voucher(s) to be used and credit card for payment, followed by “Pay”.

5. Once payment has been approved, you will be redirected to a payment success page.

Subject to the relevant voucher(s)’ terms and conditions, you may use multiple vouchers to make payment.

Some vouchers come with terms and conditions which does not allow it to be used with other vouchers. If you would like to use the other voucher, you may need to unselect other active vouchers. There are also vouchers which are only applicable at selected merchants or outlets, the voucher may not be valid for use at the outlet you are currently paying at.

To view Vouchers Terms & Conditions:

1. Go to your Changi Pay and select the “Deals” tab from the bottom navigation bar.

2. View available vouchers and select the voucher you are interested in.

3. Select “View Terms & Conditions”

An expired voucher cannot be used, and its expiry date will not be extended. The voucher will be shown in the “Voucher History” section (for two months from its expiry date). Expired Changi Rewards e-Voucher will not be shown in the Voucher History. 

Yes, you can. Any available Changi Rewards e-Voucher(s) will be available for selection as you make payment with Changi Pay, subject to merchants acceptance of Changi Rewards e-Vouchers. Changi Rewards terms and conditions apply.

You cannot use your Changi Rewards points to directly offset your purchase. You would have to first redeem your Changi Rewards points for Changi Rewards e-Vouchers. To redeem your Changi Rewards e-Voucher, please follow the steps below.

1. Launch the iChangi app & select “Redeem” beside your points

2. Select “Redeem Points”

3. Select “Changi Rewards e-Vouchers"

4. Select “$5 Changi Rewards e-Voucher”

5. Select the quantity of vouchers you would like to redeem and press “Redeem”

PAYING WITH CHANGI PAY

1. Go to Changi Pay and select the “Scan & Pay” tab from the bottom navigation bar.

2. Scan the QR code provided by the cashier on the Point of Sales screen or Handheld Device.

3. Verify your total payable amount and select “Continue”.

4. Select the applicable voucher(s) to be used and credit card for payment, followed by “Pay”.

5. Once payment has been approved, you will be redirected to a payment success page.

Yes, during payment your mobile device must have a stable internet connection to pay using Changi Pay. 

Kindly refer to the voucher section in the FAQ.

You do not need to top up money to pay for your purchases. This feature is currently not available. However, you need to add a credit/debit card to pay for purchases.

Changi Pay’s current payment methods are credit / debit card and the application of vouchers. We are looking to progressively include other forms of payment methods. 

Immediately inform the outlet staff where you made your purchase and request for a refund. If that is not possible, you may send your refund request to enquiry@changiairport.com and CAG will direct your query to Liquid and Liquid will assist you accordingly. Kindly keep your receipt for ease of tracking.

There is no transaction limit implemented by Changi Pay. However, your banks may apply a limit on your credit card spend.

Yes, you may use Changi Pay on iShopChangi

You may check your points balance and transactions by logging in to the iChangi App or Changi Rewards website.

Please check that your mobile phone's internet connection is stable. If your payment is rejected, please check with your issuing bank.

No. Your gift card value may not be added into Changi Pay. 

For any giftcard issues you may visit the Customer Service counter at Terminal 3 Basement 2 (opposite Fairprice Finest) or write in to giftcard@changiairport.com     

OTHERS

Do not reveal your personal information to anyone (e.g Login Details, SMS OTPs, Credit Card details, Email details etc.). CAG will never ask you to share sensitive information (e.g password, credit card details etc.) via email or any other method. We also encourage you to keep your mobile phone safe by locking your mobile phone when not in use. 

If you have a general query on Changi Pay that is not related to payment transactions carried out with Changi Pay, please send your queries to enquiry@changiairport.com, and we will get back to you as soon as possible. Alternatively, you can contact us via out general customer service hotline at +65 6595 6868. For all other queries and issues relating to payment transactions carried out with Changi Pay, including voiding of payment transactions, disputing payment transactions, carrying out of refunds, use of vouchers that are not issued by CAG, please contact Liquid Group directly via support@liquidpay.com. If CAG receives any query of such nature, we will direct such query to Liquid Group and Liquid Group will respond to you accordingly.