• An immigration system disruption has affected the auto-lanes for departing and arriving passengers across the terminals. Passengers should expect delays and approach our ground staff if assistance is needed.
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  • Changi Rewards services will be unavailable from 0000H to 0600H. For crediting of points during this period, email enquiry@changiairport.com. 
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  • Relocation of Jetstar

    Jetstar will operate from Terminal 4 from 22 March. Please check here or iChangi app for the latest flight information.

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  • Firefly Flight Operations

    New flights to Penang will operate from Changi Airport T2 from 26 March while flights to Subang will continue at Seletar Airport. 

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FLIGHT AND AIRLINE INFORMATION
LOST AND FOUND
OTHER ENQUIRIES
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FLIGHT AND AIRLINE INFORMATION

Flight Status Information

Stay informed of your flight status with real-time updates:

 

Covid-19 Information Hub

This information hub serves to address the concerns and questions of passengers and visitors to the airport.

 

Contact the Airlines

The Airline Information page includes ground handlers’ contact information for specific airlines. 

 

Frequently Asked Questions

 

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LOST AND FOUND

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Airlines Lost and Found / Baggage Enquiries

Lost an item on your flight, or have any baggage enquiries? Find out how you can contact your airline here.

 

Airport Lost and Found

If you lost an item within the airport premises, click here.

 

 

 

 

Airlines Lost and Found / Baggage Enquiries

Lost an item on your flight, or have any baggage enquiries? Let us help you here.

 

Airport Lost and Found

If you lost an item within the airport premises, click here.

OTHER ENQUIRIES

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Singapore Changi Airport
PO Box 168
Singapore 918146

For public enquiries, please email enquiry@changiairport.com or call +65 6595 6868 (24 hours daily) to speak with our Customer Service Representatives.

Please note that your personal data may be shared with our partners and other relevant third parties—to enable them to follow up and reply to you directly on your feedback. By providing your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.

For on-ground enquiries, please visit the Changi Airport corporate reception.

Changi Airport Singapore 
PO Box 168
Singapore 918146

For public enquiries, please contact enquiry@changiairport.com or (65) 6595 6868 to speak with our Customer Service Representatives.

Please note that your personal data may be shared with our partners and other relavant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.

Please click here for the directions to the Changi Airport corporate reception.

Jewel Changi Airport 

For all Jewel-related feedback or enquiries: 
Tel: +65 6956 9898
Email: contact.us@jewelchangiairport.com

Changi Rewards Enquiries

For membership and points enquiries, please click here.​

iShopChangi Enquiries

For duty-free shopping enquiries, please click here.​

Changi Airport Connector, HUB & SPOKE Changi Airport, Changi Jurassic Mile   

For venue leasing, events, and partnership enquiries: Email: hubandspoke@changiairport.com

Feedback and Suggestions
If you have feedback or suggestions on how we can enhance your experience at Changi Airport, please let us know here.

Raising Concerns
If you have reason to believe that a Changi Airport Group (CAG) employee, or anyone acting on behalf of CAG has engaged in illegal or otherwise improper conduct, you should promptly report the matter to the CAG Fraud and Ethics hotline. Click here for details of the fraud hotline.

For matters relating to customer enquiries, complaints and compliments, please refer to Feedback and Suggestions.

Frequently Asked Questions

Changi Rewards Matters​

For Changi Rewards related matters, please click here.​

iShopChangi Matters​

For iShopChangi related matters, please click here.​

Changi Airport Connector, HUB & SPOKE Changi Airport, Changi Jurassic Mile   

For venue leasing, events, and partnership enquiries: Email: hubandspoke@changiairport.com

Feedback and Suggestions

If you have any feedback or suggestions on how we can continue to enhance your experience in Changi Airport, please let us know here.

Raising Concerns 

If you have reason to believe that a Changi Airport Group (CAG) employee, or anyone acting on behalf of CAG has engaged in illegal or otherwise improper conduct, you should promptly report the matter to CAG. Click here for details.