Stock of refreshments in one of the three storerooms in the terminals.
The last touch point at the airport for most arriving passengers is public transport, with taxis being the most popular mode. To ensure there were enough taxis, the ground transport team has in place incentives to encourage taxis to come to the airport to pick up passengers.
For example, lucky draws were organised for taxi drivers during the year-end peak period. Each trip made to Changi gets the driver one chance in the lucky draw to win $5,000. This incentive is popular with the taxi community, and goes a long way in encouraging taxi drivers to pick up passengers at Changi.
To speed up taxi boarding and cut the time spent in the taxi queue, CAG has also deployed two staff to be stationed at each taxi bay to help passengers load their luggage into the taxi. It was estimated that this initiative increased taxi throughput by 20% during the peak arrival period.
With all the pre-planning and initiatives put in place, Changi Airport was well prepared for the busiest day of the year.