If your flight is departing from Changi Airport, you will be able to track your bags from the time you check-in for your flight, up till the point your bags are loaded into the aircraft.
If your flight is arriving at Changi Airport, you will be able to track your bags from the time you check-in for your flight at your flight's departing airport, up till the point your bags are delivered to the baggage claim belt at Changi Airport.
* Do note that the arrival tracking feature is only available at Terminals 2, 3 and 4 for now. We are working to bring this feature to flights arriving at Terminal 1 very soon.
If you have an onward connecting flight at Changi Airport, you will be able to track your bags at the following touchpoints, if the airlines you are flying with are participating in our baggage tracker service:
At check-in, at your flight's departing airport
When your bag(s) arrives at Changi Airport
When your bag(s) is loaded into the aircraft of your departing flight
TRY IT ON THE CHANGI APP NOW
Scan the QR code or click on the link below with your mobile device.
When you check-in for your flight, you will receive a baggage tag stub, which will have a barcode containing your bag tag number. Bag tag numbers are between 8 and 12 characters. E.g. 10000123456, AB123456, CD98765432.
Scan the barcode or type in the number into the baggage tracker service using your Changi App, and you are good to go!
Your airline(s) likely are not participating in the trial at this point. If you believe that this is an error, please email firstname.lastname@example.org, or fill up the survey link found at the bottom of your bag tracker card.
We are continually working with our airline partners at Changi Airport to bring as many airlines onboard as possible.
Most checked-in bags will be tracked, with the exception of odd-sized bags, gate-checked bags and limited release tagged bags.
Bags that need to be connected between flights, in particular those with short connecting times (e.g. due to delayed inbound flights) and bags on One-Stop Security transfer flights, may not be tracked.
Yes, it's the same service and the information is largely similar, with some differences - your airline may provide you with additional information only available to them, while the Changi App Baggage Tracker may have more information displayed that is integrated with our airport facilities.
The Changi App Baggage Tracker uses a combination of information provided by the airline you travel with and Changi Airport’s baggage system to provide you with a journey of your bags through Changi Airport.
Bags may be loaded at any time before the flight departs and notifications may be delayed. If you are arriving at Changi Airport and are unable to find your bag on the arrival belt, please proceed to the Lost & Found counter for more information and assistance.
If you are not on an interline ticket and instead have purchased two tickets to your final destination separately, you may need to collect your bags at the arrival belt and check-in again for your departing flight at Changi Airport. We recommend that you check with the transfer counter at Changi Airport on whether your bags have been checked through to your final destination.
If your flight is arriving at Changi Airport, please proceed to the arrival claim belt after disembarking from the flight to see if your bag has arrived. If the last bag notification is displayed on the TV screens at the baggage claim area, and your bags have not arrived, please proceed to the Lost & Found counters for further assistance.