• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

Check-in Procedure

This step-by-step guide will help you enjoy a smooth, hassle-free check-in.
Most airline check-in counters open at least two hours before your flight, and some also offer early and online check-in.
We encourage you to check in at least two hours before your departure time.

Tips for a smooth check-in:

Check-in Procedure Step 1: Pack your luggage

1.

Pack all your luggage, including your hand-carried luggage, according to security guidelines.

Tip: Do remember to check in any liquids, aerosols or gels which are in containers larger than 100ml. You should also keep portable chargers in your hand-carried luggage instead of checking them in.

Check-in Procedure Step 2: Check Flight Information Display Screens

2.

The first thing you should do when you arrive at the airport is check the Flight Information Display Screens to find out your airline's check-in row.

Check-in Procedure Step 3: Head to Check-in Counter

3.

Next, approach the check-in counter with your travel documents—valid passport, air ticket or booking confirmation, and visa (if applicable). 

Check-in Procedure Step 4: Check correct boarding pass(es) and travel documents

4.

Before leaving the check-in counter, make sure you’ve been issued the correct boarding pass(es) and that your travel documents are in order.

Check-in Procedure Step 5: Enjoy transit

5.

If everything is in order, say your farewells and proceed to the Departure Transit Hall. Now’s the time to shop, grab a bite and enjoy the transit facilities.

Just remember to get to your boarding gate early for security checks! Check the Flight Information Display Screens within the transit area for updates on your flight and boarding gate. Please note that no boarding calls will be made.

Check-in procedures and requirements vary by airline, so please check with your airline representative or ground handling agent for more details. Our Airlines page also has more information.

Check-in Options

Other than the regular counter check-in, Changi Airport offers you a range of time-saving check-in alternatives.
Learn more about your airline's check-in options here

 

Online Check-in

Depending on your airline, you may be able to save some time at the airport by checking in online up to 48 hours before your flight.

 

FAST Check-in

Enjoy shorter queues and more flexibility at automated check-in kiosks and bag drops with Fast and Seamless Travel (FAST).

More details

Early Check-in

Check-in counters open at least two hours before flight departure. However, many airlines will let you check in earlier.

More details

 

Group Check-in

If you’re travelling in a group of 10 or more, ask your airline if they have a special check-in counter at their designated check-in rows.

 

Check-in FAQs

We encourage you to check in at least two hours before your departure time. Most airline check-in counters open at least two hours before your flight. Some airlines also offer early check-in.

You may also be able to check in online, in which case you can confirm your flight and choose your seat before you arrive at the airport, so you only need to collect your boarding pass and deposit your hold baggage when you arrive. If you check in online, you may choose to arrive at the Departure Transit Hall one hour before flight departure (or 45 minutes before departure, if you have no hold baggage).

As check-in operations and requirements vary by airline, do check with your airline representative or ground handling agent for more information.

Having said that, we do encourage you to check in early to enjoy all the shopping, dining, services and attractions available at the airport.
 

Yes, you can check in at the counter with just your passport.

However, you are encouraged to print out the ticket receipt for reference.
 

For departures from Terminal 1, please use Terminal 1 Car Park.

For departures from Terminal 2, please use Terminal 2 Car Park or South Car Park.

For departures from Terminal 3, please use Terminal 3 Car Park.

For departures from Terminal 4, please use Terminal 4 Car Park. 
 

Boarding gates are open at least one hour before flight departure.
Please be at your boarding gate no later than 30 minutes before your flight departure.
 

You are advised to contact airline staff to make alternate flight arrangements.