• Please note that the Early Check-in service in Jewel will be available only from 17th April 2019 onwards. To find out if your airlines offers ECI in Jewel, please click here
  • Visitors heading to Jewel are advised to take public transport as heavy roadway traffic may be expected during busy periods. For more information on how to get to Jewel, please click here
  • Visitors to Jewel are encouraged to take public transport. Besides the MRT, you can take these buses to Changi – 24, 27, 34, 36, 53, 110 & 858.

    Drivers can also park at T2, T3 & T4. Parking is free at T4 for the first 3hrs (10am to 10pm). Free buses between T4 and Jewel run every 5mins (10am to 1am).

    Log-on to the iChangi App for update information about car park availability.

Automated Clearance System

For express immigration self-clearance, travellers can use the automated gates.

eIACs is extended to the following categories of travellers automatically without the need for them to come to ICA for enrolment, as long as they hold valid International Civil Aviation Organisation (ICAO)-compliant, machine-readable passports which have been updated with ICA or Ministry of Manpower (MOM): 

  • Singapore Citizens above age 6 whose fingerprints have been registered with ICA during application for the Singapore biometric passport; 
  • Singapore Permanent Residents above age 6 whose fingerprints have been registered with ICA; 
  • Long-Term Pass holders above age 6 whose fingerprints have been registered with ICA; and 
  • Work Pass holders (i.e., Work Permit, S-Pass, Employment Pass and Dependent Pass) who have registered their fingerprints with MOM.

Foreign visitors who have registered their fingerprints with ICA on arrival will be able to enjoy a one-time use of Automated Immigration when departing Singapore. Please note that departure immigration endorsement will not be provided on the passports and the embarkation card will not be collected when departing using the Automated Immigration.

 

Frequent Travellers who fall within the groups listed below may approach ICA for enrolment to use Automated Immigration (when entering and leaving Singapore) if they meet the eligibility criteria. This service is free of charge.

  • Hong Kong Special Administrative Region (HKSAR) passport holders 
  • Australian passport holders 
  • People's Republic of China (PRC) passport holders
  • United States of America (US) passport holders
  • Malaysian citizens

For more information, please refer to ICA’s website.

Locations of enrolment centres at Changi Airport:

  • Terminal 3 Departure Immigration Hall, Level 2 (For passengers within the transit area only) 
  • Terminal 4 Arrival Immigration Hall, Level 1 (For arriving passengers within the transit area only)
     

GST Refund

Immigration Procedures

GST Refund

When you buy goods in Singapore, you are required to pay GST on your purchases if the retailer is registered for GST.

The Tourist Refund Scheme (TRS) allows you to claim a refund of the GST that you paid on goods purchased from the participating retailers if they are brought out of Singapore via Changi International Airport or Seletar Airport, subject to the criteria and conditions of the scheme.

The Tourist Refund Scheme (TRS) allows eligible tourists to claim a refund of the GST that you paid on goods purchased from the participating retailers if they are brought out of Singapore via Changi Airport or Seletar Airport.

To be eligible for a GST refund under this scheme, you must satisfy all the following criteria:

  1. You are 16 years of age or above on the date of the purchase;
  2. You are not a citizen or a permanent resident of Singapore;
  3. You are not a member of the crew of an aircraft on which you are departing Singapore; and
  4. You are not a Specified Person* -
    1. on the date of the purchase;
    2. at any time within the period of 3 months immediately before the date of purchase; or
    3. on the date you submit your claim for a refund of the GST charged on your purchases at the airport;

*For the definition of Specified Person, please refer to the GST Refund Guide for Visitors on Tourist Refund Scheme (link below)

As of 1 April 2019, the eTRS will be a paperless process; you will no longer receive an eTRS ticket and purchases will be tagged to the your passport. If you wish to claim GST Refund on your purchases, you should present your passport at the retailers upon payment. To review or select your purchases for GST Refund, you may wish to visit the e-services portal at https://touristrefund.sg.

Applying for GST Refund can be done at GST Refund facilities at the terminal of your departure. For claims on items to be checked-in, GST Refund has to be done before your flight check-in. For claims on hand-carried items, GST Refund has to be done in departure transit after clearing immigration.

Don’t forget to collect your original receipt or invoice before leaving the shop.

 

As eTRS is a voluntary scheme, not all retailers in Singapore operate the scheme. GST-registered retailers may choose to operate the scheme on their own or engage the services of a Central Refund Agency.

There are currently three Central Refund Agencies in Singapore:

Global Blue Singapore Pte. Ltd.

  • Global Blue retailers affiliated with this agency display a 'Global Blue' sign in their shops.
  • Website: http://www.globalblue.com/

Global Tax Free Pte. Ltd.

Tourego Pte. Ltd.

Retailers who operate the scheme on their own usually display signs that indicate 'Tax Refund' in their shops. However, it is best that you check with the retailers if they are operating the scheme.

 

The actual amount refunded may be lesser than the GST you have paid as a handling fee for the refund service will be deducted by the retailer, Central Refund Agency or operator of Central Refund Counter.

 

Do arrive at the airport early to allow sufficient time for your GST refund to be processed and goods to be inspected, if necessary. You are required to seek endorsement at the Customs Inspection Counter in the terminal where you will be checking-in your goods or where your flight will be departing from. You must also depart with the goods on a flight within 12 hours after obtaining approval of your GST refund.

 

For check-in items:

Prior to checking-in the goods, please proceed to the eTRS self-help kiosk at the Departure Check-in Hall (before Departure Immigration) to apply for GST Refund.

 

For hand-carried items:
Please proceed to the eTRS self-help kiosk at Departure Transit Lounge (after Departure Immigration) to apply for GST Refund.

 

Purchases with eTRS Tickets: Proceed to the eTRS self-help kiosk to apply for your GST refund.

At the kiosk, you will be asked to:

  • Swipe your passport.
  • Declare your eligibility and acceptance of the TRS conditions.
  • Swipe your Token or scan the barcode of the Ticket to retrieve and verify your purchase details which you wish to claim a refund on.
  • Select your refund options. For credit card refund, the approved refund amount will be credited to the specified credit card. For cash refund, you can proceed to the Central Refund Counter (CRC) in the Departure Transit Lounge (after Departure Immigration) to collect your cash.
  • Once you have completed the steps above, you will receive a Notification Slip showing the status of your refund issued by the kiosk. If 'Not Approved' is indicated on the Slip, please proceed to the Customs Inspection Counter for the physical inspection of the goods. Please present the goods, together with the original invoice or receipt, your boarding pass or confirmed air ticket, eTRS Tickets and Notification Slip to the Customs Inspection Counter for endorsement.

     

The GST refund counters are located at both public and transit areas, and are open 24 hours, daily.

  • Terminal 1 Public, Departure Hall (near Check-in Rows 3 and 4)
  • Terminal 1 Transit (near iShopChangi Collection Centre and Charles & Keith)
  • Terminal 2 Public, Departure Hall (near Starbucks)
  • Terminal 2 Transit (near iShopChangi Collection Centre and Eu Yan Sang)
  • Terminal 3 Public, Departure Hall (between Check-in Rows 5 and 6)
  • Terminal 3 Transit (near iShopChangi Collection Centre and The Shilla Duty Free)
  • Terminal 4 Public, Departure Hall (between Check-in Rows 3 and 5)
  • Terminal 4 Transit (near iShopChangi Collection Centre)
     

Reporting Cash

reporting_cash

A traveller who enters or leaves Singapore is required to give a report if he carries with him an amount exceeding S$20,000 (or its equivalent in a foreign currency).

The report shall be handed over to the Immigration Officer at the Customs Red Channel on arrival in Singapore and at the Immigration Counter on departure from Singapore.

The form 'Physical Currency and Bearer Negotiable Instruments Report (Traveller)', which is available in English, Chinese, Malay and Japanese, can be obtained from the Immigration card counter, police post(s) and the airlines. Do approach any Immigration Officer for assistance to complete the report.

You may wish to visit the Singapore Police Force website for more information as the law also covers receipts from outside Singapore as well as movement through cargo, post and other means.

Please note that this is NOT a currency control regime. There is no restriction on the type or amount that can be moved into or out of Singapore as long as a report is given.