• 中文侧试: There will be works carried out on the T1 Departure Roadway between 0130-0430 hrs from 22-25 May. Please follow the signs and drop off passengers at the T1 West Link (Level 1). Drivers are advised to drive slowly, look out for signs and set off earlier for the airport.  (中文侧试)

Have a Question?

What is the mailing address of the Singapore Changi Airport?

Singapore Changi Airport
PO Box 168
Singapore 918146

 

How often do aircraft take off and land at Changi Airport?

With more than 6,500 weekly scheduled flights, an aircraft takes off or lands at Changi roughly once every 90 seconds.

 

How can I get pictures of Changi Airport to use in my projects or website?

You may visit our web gallery to download the images here.

 

May I know what is the airport code for Singapore Changi Airport?

The Singapore Changi Airport airport code is SIN.

How long can I stay in the transit area after my arrival? Can I shop and dine upon arrival?

Arriving passengers are allowed to shop and have their meals within the transit areas but should exit the restricted areas once completed”. Our officers conducted nightly checks and anyone found without valid onward boarding pass will be escorted out by the Police.

 

Where are the cash deposit machines?

There is a DBS and UOB cash deposit machine located at Terminal 2 Basement (Public Area) near NTUC FairPrice supermarket.

 

Where is the police post in Changi Airport?

The police post is located at Terminal 2, Departure (Public), near Starbucks.

 

If I am not travelling passenger, can I go into the restricted (transit) area?

Only passengers with valid boarding passes or travel documents are allowed to access the Departure, Transit area. Please write in to enquiry@changiairport.com should you require further clarifications.

 

How do I appeal for the notice of offence for parking offences?

You may send an email to enquiry@changiairport.com, and include details such as your Notice of Offence number, name and contact details. We will assist to channel this to the relevant department, who will assist you further on this matter.

 

Where do I make the payment for the notice of offence for parking offences?

You may settle the payment for the Notice of Offence at Changi Airport Group (CAG), Finance Department located at Terminal 2, Level 4 via cash or cheque. The operating hours are from 9.30am to 12.00pm & 2.00pm to 4.00pm.

 

How do I claim back my confiscated item?

In accordance to the Guidelines on Liquids, Aerosols & Gels, confiscated items not according to the guidelines will be disposed off immediately by the Pre-board Screening Officer or Airline representative. Hence, the confiscated items will not be claimable anymore.

 

May I request to view the CCTV footage of a particular location in Changi Airport?

Reviewing of CCTV footage is under the police purview, please click here to file a police report. The police will follow up and take over the case.

What do I do when I arrive in Singapore on a flight?

Upon arrival, please clear through the immigration and customs checkpoints. All foreign nationalities have to complete a Disembarkation/Embarkation Card (DE) card and have valid travel documents and visa (if applicable) before proceeding for immigration clearance. Please ensure that your passport has a validity of at least 6 months.

 

Do the goods inside my baggage need to be declared when I clear customs?

If you do not have any controlled goods with you, you can proceed to the Green channel. If you are in doubt or you have goods to declare, please proceed to the Red Channel. Please take note that the officers might inspect your baggage regardless of whether you take the Green or Red Channel.

If you are also carrying an amount of money equivalent to SG$20,000 (or its equivalent in foreign currency), you have to report it. The report will be handed over to the immigration officer at the Red Channel on arrival in Singapore and at the immigration counter when departing Singapore. For more information, please click here.

* With effect from 1 September 2014, the threshold for reporting of Cash is revised from Singapore Dollars (SGD) 30,000 to 20,000.

 

Where can I check the latest flight information?

Availability of information can be found via:

  1. Check for flight arrivals and departures online by clicking here.
  2. Call 6595 6868 and choose option 1 for flight schedules.
  3. If you are using a smartphone, you can download the free iChangi app to check the latest updates on your flight. The iChangi app is available on Android, Blackberry, iOS and Windows Phone 7 platforms.
  4. Flight Information TVs where you can check the status of your flight are also located at all terminals. Alternatively, please approach any of our Information Counters at the airport.

 

What are Singapore's duty-free liquor allowances?

If you are a bona fide traveller above 18 years of age, have arrived from countries other than Malaysia and have spent 48 hours or more outside Singapore immediately before your arrival, you are granted the following duty free concessions for liquors:

  • 1 litre of spirits, 1-litre of wine and 1-litre of beer; or
  • 2 litres of wine and 1-litre of beer; or
  • 1 litre of wine and 2-litres of beer

 

May I know which nationality requires Visa to enter Singapore?

Please click here for more information on the Immigration and Checkpoints Authority's entry requirements for Singapore.

 

What is the contact number to the immigration department?

You may contact the Immigration and Checkpoints Authority (ICA) at +65 6214 8427. The number is operating 24 hours.

 

When do I need to produce a fever vaccination certificate?

If you are arriving within six days of passing through areas endemic for Yellow Fever (e.g. Africa & South America), you will need to produce a FEVER VACCINATION CERTIFICATE . If you are unable to produce the document, you will be required to go for necessary vaccination, which is chargeable.

Please call the Airport Medical Centre at (65) 6543 1118 (24 hours) for more information.

For more information on entry and visa requirements and a list of countries endemic for Yellow Fever, please contact the Immigration and Checkpoints Authority at (65) 6391 6100 or visit their website

 

Can I welcome guests with a mascot at the arrival hall?

This request is subject to approval from Changi Airport Group. Please furnish us with the following details and send it to enquiry@changiairport.com.

  • Purpose of mascot (is it a company branding)
  • Size and dimension of the mascot
  • Date & time of arrival
  • Any background music
  • Will there be any filming /photography involved
  • Number of arriving paxs
  • Number of staff who will be escorting the mascot
  • Any banners
  • Route of mascot

 

What is the maximum physical currency can I bring during my travel in and out of Singapore?

If you carry more than SGD 20,000 or its equivalent in foreign currency in or out of Singapore, you are required to give a report  to the immigration officer at the Customs Red Channel on arrival and at the immigration counter on departure from Singapore. For more information on reporting cash, you may click here

 

What channel shall I use when clearing customs?

Please use the Green Channel for your baggage clearance if you do not have controlled or prohibited goods to declare and have not exceeded your Duty Free Concession or Goods and Services Tax relief.

Please use the Red Channel if you have goods to declare or if in doubt. Please note your baggage may be examined by the officers whether you take the Green or Red Channel.

For more information on Duty Free allowance, Goods and Services Tax relief, controlled goods and prohibited goods, please contact Singapore Customs at (65) 6355 2000.

 

What are the prohibited goods that are not allowed to be brought into Singapore?

Please refer to the following link for the list of controlled and prohibited goods for Singapore:
 
https://www.customs.gov.sg/businesses/importing-goods/controlled-and-prohibited-goods-for-import

 

Where can I wait for my relatives, friends or family members who will be arriving from Changi Airport?

You may wait for your relatives, friends or family members at the Arrival Hall (Public), located at Level 1. Alternatively, you may meet them at any public areas within Changi Airport, at your convenience.

 

Can I purchase duty free alcohol upon arrival?

Yes, you may purchase duty free alcohol upon your arrival. If you are a bona fide traveller above 18 years of age, have arrived from countries other than Malaysia and have spent 48 hours or more outside Singapore immediately before your arrival, you are granted the following duty free concessions:

1-litre of spirit, 1-litre of wine and 1-litre of beer; or
2-litres of wine and 1-litre of beer; or
1-litre of wine and 2-litres of beer

Where should I pay the airport tax?

This fee is already included in your airfare and there is no need to pay at the airport.

 

I am travelling with my friend, but she has not arrived at the airport yet. Can I check-in for her?

No. For security reasons, all passengers must check themselves in.

 

What is the carry-on baggage allowance?

Economy class departing passengers are generally allowed to carry one piece of cabin baggage not exceeding 5kg or 7 kg (depending on airline). In terms of size, the bag's length, breadth and height (including protrusion) must not exceed 115cm (46 inches) in total. For more information on baggage allowance, please check with your airlines. Click here for a list of airline contacts.

 

How early can I check-in for my flight?

Generally, check-in time starts at least two hours before the departure time. The start and end times for check-in may vary by airline. For more details, please check with the respective airlines here. Please note that for check-in, your passport (with at least 6 months validity), air ticket and visa (if necessary) should be presented at the check-in counter. Before you leave the counter, please ensure that your travel documents and boarding pass are in order.

 

What is the check-in baggage allowance?

Most economy class passengers are permitted to check-in up to 20kg of baggage. Passengers are requested to check with their airlines as the baggage allowance may differ by destination and the type of ticket held.

For check-in baggage in excess of the allowed weight, passengers may choose to either pay an excess baggage charge, or air freight it to their destination as unaccompanied baggage.

For more information to air-freight your unaccompanied baggage, please click here.

 

I used the off-airport check-in service, how do I collect my boarding pass?

You can collect your boarding pass at the designated airline counters not less than 1 hour before the flight (or as instructed by the airline).

 

What is the charge for excess baggage?

Excess baggage charge may vary by airline. For more details, please check with the respective airlines here. Most airlines allow up to a maximum of 20 kg for checked-in baggage.

For check-in baggage exceeding 20 kg, you have the option to air-freight it as unaccompanied baggage or pay the excess baggage charge.

For more information to air-freight your unaccompanied baggage, please click here.

 

Are the x-ray machines film-safe?

Yes, our x-ray machines are all film safe. They will not cause any damage to your films or diskettes.

 

Are there any restrictions on items that I can bring on board an aircraft?

Items that are allowed/ need to be hand carried:

  1. Powerbanks (limited to 1 to 2)
  2. Laptop Chargers
  3. Dry Cell Batteries
  4. Breast Pump
  5. Milk Powder (advisable to check with the Customs of your arrival destination)
  6. Wet Tissue

Items that can be hand carried but are restricted:

  1. Rounded tip scissors with blades that are less than 6cm
  2. Nail clippers without any knife or additional metallic pieces
  3. Shavers with blades that are not detachable
  4. Solid foodstuffs and dried fruits
  5. Knitting needles that are less than 6cm
  6. Drinking water (container and content must not exceed 100ml)
  7. LAGs including perfumes, hair spray, gel, toothpaste and others (containers and contents must not exceed 100ml)
  8. Breast milk/ baby foodstuffs (infant is travelling) - exception on the LAGs restriction, may hand carry sufficient baby milk/ food for the infant to consume during the journey
  9. Medication must be accompanied by doctor's letter or prescription

Items that cannot be hand carried:

  1. Firearms of any type including replicas or toys
  2. Explosives including fireworks, flares, toy gun caps
  3. Gases including compressed gas cylinders, tear gas, mace, pepper sprays, household aerosols Flammable materials including petrol, lighter fuel, paint, thinners, non-safety matches, firelighters, flammable glue
  4. Poisons including weed killers, pesticides, insecticides
  5. Corrosive substances including batteries, mercury, drain cleaners
  6. Other dangerous goods such as magnetised or radioactive material, toxic or infectious substances like laboratory diagnostic samples

If you have further enquiries on restricted hand-carry items, you may contact the airlines you are travelling with for further clarification.

 

Do you have any off-airport check-in services?

You can check-in via phone, fax, SMS, email, WAP (Wireless Access Protocol) or online before you arrive at Changi Airport.

 

Can I arrange for extra baggage allowance?

Please contact your airline for information on extra baggage allowance and charges.

 

Can I bring pets or animals on board?

Please check with the respective airlines whether they allow pets or animals in the aircraft. You also have to apply for Transhipment of Animals & Birds permit with Agri Food & Veterinary Authority of Singapore (AVA) at (65) 6227 0670 or click here to visit their website

 

What is a codeshare airline?

A codeshare agreement, sometimes simply referred to as codeshare, is an aviation business arrangement where two or more airlines share the same flight. A seat can be purchased on one airline but is actually operated by a cooperating airline under a different flight number or code.

 

Where can I find the baggage weighing scales?

Baggage weighing scales are found in our Departure Halls in all the terminals.

Terminal 1: near check-in row 4 and 9

Terminal 2: near check-in row 3 and 7

Terminal 3: near check-in row 3, 6, 8 and 9

Terminal 4: near check-in row 2, 4 and 5

 

Is there any luggage wrapping facility in Changi Airport?

The luggage wrapping facility is available in Terminal 1, 2, 3 and 4 at the Changi Recommends counters. Alternatively, you can visit the Left Baggage counters that provide wrapping services from 0700-2300hrs. The charges will depend on the size of the luggage.

 

Reporting Cash

Singapore implemented the reporting of cross border movements of physical currency and bearer negotiable instruments into and out of Singapore on 1 November 2007. This is part of Singapore's overall efforts to combat transnational crime, money laundering and terrorism financing. With effect from 1 September 2014, the threshold for reporting of Cash is revised from Singapore Dollars (SGD) 30,000 to 20,000.

A traveller who enters or leaves Singapore is required to give a report if he carries with him an amount exceeding SGD 20,000(or its equivalent in a foreign currency). The report shall be handed over to the Immigration Officer at the Customs Red Channel on arrival in Singapore, and at the Immigration Counter on departure from Singapore. The form "Physical Currency and Bearer Negotiable Instruments Report (Traveller)" which is available in the English, Chinese, Malay and Japanese, can be obtained from the Immigration card counter, police post(s) and the airlines. You can approach any Immigration Officer for assistance to complete the report.

You may wish to visit the Singapore Police Force website for more information as the law also covers receipt from outside Singapore as well as movement through cargo, post and other means. Please note that this is NOT a currency control regime. There is no restriction on the type or amount that can be moved into or out of Singapore as long as a report is given.

 

Can I apply for visa at Changi Airport?

You may apply for the Electronic Travel Authority (ETA) Australia visa at the Singapore Airlines Customer Service Counter located at Terminal 2 and Terminal 3, and Changi Recommends counter located at Terminal 2, Departure Hall near Check-in row 9 and 10.

Singapore Airlines Customer Service Counter located at Terminal 2 and Terminal 3 - only for passenger travelling with SQ flight.

Seiki Travel located at Terminal 3 Basement 2 do provides Australia, China, Malaysia and Vietnam visa application

 

Am I allowed to clear immigration from other terminals after I have obtained the boarding pass from the check-in counter in a particular Terminal?

Passengers will need to clear through the immigration according to their departure terminal. In the event passengers wants to travel to other terminals, they can utilize the skytrain for this purpose. You may find out the location of the skytrain here. (http://www.changiairport.com/en/maps.html)

As Terminal 4 adopts different security checks, only passengers with valid T4 boarding pass are allowed to enter the T4 Departure Transit Hall. There are complimentary bus services that bring passenger from T4 to T2 Gate F51.

If you wish to travel from Terminal 4 to other terminals, kindly visit the nearest information counter. Our staffs will direct you to the complimentary bus services area.

 

What is the difference between Scheduled Time of Departure (STD)/ Scheduled Time of Arrival (STA) and Estimated Time of Departure (ETD)/ Estimated Time of Arrival (ETA)?

Scheduled Time of Departure (STD)/ Scheduled Time of Arrival (STA): This refers to the scheduled time for the flight to depart or arrive at Changi Airport

Estimated Time of Departure (ETD) / Estimated Time of Arrival (ETA): This refers to the estimated time for the flight to depart and arrive which may differ from the scheduled flight time.

 

When will the departure gate close for my flight?

The gates will close 15 to 20 minutes before flight departure.

 

I am an expectant mother / pregnant, can I travel out of Singapore?

You may wish to check directly with the airlines you are travelling with so that they can advise you further.

I will be transiting here in Singapore and I will be carrying duty-free alcohol which I had purchased at other airports. Will I be allowed to bring my merchandise onboard my connecting flight?

Yes, you will be allowed to bring your purchase from the other airports if the items are packed in a Sealed Temper Evident Bag (STEB) with the receipt clearly displayed in the STEB. The receipt must show the date of purchase, item(s) purchased, the shop name and the airport name. However, this only applies to passengers who will be traveling on flights that are not bound for Australia and U.S.A.

For more information, please click here.

 

What if I'm a transiting passenger traveling on a flight bound for Australia or USA, will I be allowed to bring my merchandise onboard my connecting flight?

For flights bound for Australia or U.S.A., only duty-free LAGs (sold by duty free shops) purchased at the last port that are gate-delivered to the aircraft will be allowed to be carried on board the aircraft. Essentially, if you are departing from Singapore or transiting in Singapore to Australia or U.S.A., LAGs merchandises which are not purchased at Changi Airport and are not gate-delivered to the aircraft would be sieved out either by the Airline staff or Auxiliary Police Officers appointed by the Airlines at pre-board screening. You would be asked to discard the items before you are allowed to board the aircraft.

Australia and U.S. security checkpoints do not recognize the use of Security Temper Evident Bag (STEB). Hence, passengers with connecting flights after arrival to Australia and U.S.A. will be required to discard the items if the following measures are not taken:

a)      If you are transiting via an Australian airport to another Australian destination or non-Australian destination, you are advised to purchase your LAGs item only at the last port before your final destination.

b)      Similarly, if you are transiting via a U.S.A. airport to another U.S.A. or non-U.S.A. destination, you will have the opportunity to reclaim your check-in luggage before passing through U.S.A. customs, and your LAGs purchase must be placed in your check-in luggage prior to checking in for your connecting flight.

For further enquires on the above, you may approach the respective airlines or refer to the following websites for more information:

Australian Department of Infrastructure and Transport:
http://travelsecure.infrastructure.gov.au/international/lags/dutyfree_to.aspx

U.S. Department of Homeland Security - Transportation Security Administration: http://www.tsa.gov/travelers/airtravel/assistant/duty_free.shtm

 

I have to check-in at a transfer counter in a Terminal different from the one I landed in. How do I get there if I do not clear Customs & Immigration?

You can make your way between Terminals 1, 2 & 3 via either the Skytrain or travellators within the transit area. The Skytrain runs from 5.00am to 2.30am (including Sundays and Public Holidays). If the Skytrain is out of service, you can use the travellators. You can find Skytrain and travellator locations on our Inter-Terminal Transfer Map. Passengers who are connecting to low cost carriers (ie: Scoot, Air Asia etc) are required to clear Immigration and Customs.

 

I understand passengers are not allowed to retrieve their baggage while in transit, but I left my medicine in the check-in baggage. Is there a way that I can retrieve it?

Airlines generally are prepared to make exceptions and allow passengers to retrieve medication that is needed urgently. We would like to encourage all passengers in transit at Changi to keep their medication as well as all other necessities in their hand carry luggage. Kindly approach the respective airlines' transfer counter for assistance.

 

Is there a place for me to leave my luggage while I walk around the Airport or in the city?

Yes, you can leave your baggage at the Left Baggage counters located in all terminals. This service is available 24 hours daily at:

Terminal 1

* Departure Transit Lounge West, Level 2

* Level 3, Public Area  

Terminal 2

*Departure Transit Lounge Central, Level 2

* Arrival Hall North, Level 1, Public Area 

Terminal 3

* Departure Transit Lounge North, Level 2 

* Arrival Hall North, Level 1, Public Area

For more information and rates, please click here

 

Can I re-enter the transit area for my departing flight if I have already cleared customs and immigration?

You will only be allowed to re-enter the transit area if you are holding on to the boarding pass for your departing flight. If you leave the transit area without your boarding pass, you will only be able to re-enter the transit area after checking in for your departing flight and receiving your boarding pass. Airline counters generally open two hours before the flight for check-in.

 

I am a transfer passenger; do you have any hotel facilities within the airport?

Yes, we do. You can visit our transit hotel which is located on the 3rd level of the Departure transit areas in Terminals 1, 2 and 3. Our transit hotels are located at:

Terminal 1
Near the Airline Lounge at Departure Transit Lounge East, Level 3.

Terminal 2
Near The Ambassador Transit Lounge at Departure Transit Lounge South, Level 3.

Terminal 3
Near The Ambassador Transit Lounge at Departure Transit Lounge North, Level 3.

For more information, please click here.

Reservations can be made personally at the reception counter or via fax, telephone or online.
Advance reservation of 3 to 4 weeks is advisable.

 

I am concerned about missing my connecting flight out of Changi. How do I ensure that I catch my connecting flight?

If you have a connecting flight out of Changi, you should plan the time of arrival of your incoming flight and the time of departure of your outgoing flight when making the purchase the flight tickets. They are usually purchased separately. It should be such that the incoming flight is scheduled to arrive at least an hour before the outgoing flight is scheduled to depart.

If your incoming and outgoing flights do not land or take off in the same terminal it would be advisable to plan your connecting flights such that they are more than an hour apart.

If your outgoing flight is under a budget airline, be sure to prepare your travel documents so that you can clear immigration to collect your check-in luggage from the incoming flight. It would be wise to plan your incoming and outgoing flights such that they are more than an hour apart.

 

Will I be able to enter Singapore during my transit at Changi Airport?

Yes, you are allowed to enter Singapore during your transit as long as you have the valid travel documents (passport, visa etc). Passengers are advised to find out the transfer details from their airline(s) before embarking on their journeys. Most passengers who are arriving on or connecting to budget airlines are required to seek immigration clearance and obtain their onward boarding passes in the respective Departure Check-in Hall. You may visit the Immigration & Checkpoints Authority (ICA) website for further information on entry requirements into Singapore.

 

I will be transferring at Changi with a 5-hour transit before my next flight, I intend to use the Transit Hotel. How can I collect my baggage for my stay at the hotel?

Passengers are not allowed to retrieve their baggage during their transit. Hence, you should put all the items you would require for your stay at the transit hotel in your hand carry bags.

 

What is a Transfer Lounge?

Transfer lounge provides transfer facilities for transitting passengers. The lounges are manned by ground handling agents of the respective arilines. Transfer Counter can issue boarding passes as well as make arrangements for the transfer of the luggages between flights. Please take note that availability of transfer facilities is dependent on the airline. To know the respective locations to get your boarding pass for the next flight, you may click here.

 

What should I do if I have a connecting flight at Changi Airport?

If you are connecting from a full service carrier flight to another:

If you have your boarding pass (with a seat allocation) for your connecting flight, you may proceed directly to the gate for your connecting flight. If you do not have a boarding pass for your connecting flight, you should proceed to the nearest Transfer counter in the terminal of your connecting flight. You will then be issued with a boarding pass and arrangements will be made for the transfer of your baggage to your connecting flight.

If you are connecting to or from a budget airline flight:

As most budget airlines do not have transfer counters in the Departure Transit Lounge, you will need valid travel documents (passport with at least 6 months validity, valid entry visa, etc) to clear Immigration and Customs. You have to collect your baggage and check-in again at the Departure Check-in Hall of your connecting flight. This does not apply to Scoot Thru passengers.*

What and where are the available ATM machines in Changi Airport? 

For your convenience, the ATM machines available at the airport are ANZ, DBS, OCBC, State Bank of India, UOB, HSBC and CitiBank. Use airport

For the location of the ATMs, click here for airport maps.

 

Are there any insurance agencies available at Changi Airport?

There are no insurance agencies available in Changi Airport.

 

What are the banks available at Changi Airport?

There is United Overseas Bank (UOB) branch located at Terminal 2, Basement (next to Raffles Medical Group).

Operating Hours:
Mon – Fri: 9.30am to 4.00pm
Saturday: 9.00am to 12.30pm
Tel: (+65) 6542 5325

 

Do you have any printing services in the airport?

Public Area

The Haven by JetQuay in Level 1, Arrival Hall of Terminal 3.

For more information, please call (65) 6543 9464 

Operating hours: 24 hours

Transit Area

Services like typing, printing, mailing of documents and 24 hours photocopying and faxing are available at the Business Centres, located at:

Terminal 1

Ambassador Transit Hotel, Departure Transit Lounge East, Level 3

For more information, please call (65) 6542 5538

Operating hours: 24 hours

Terminal 2

Ambassador Transit Lounge, Departure Transit Lounge South, Level 3

For more information, please call (65) 6214 1778

Operating hours: 24 hours

Terminal 3

Ambassador Transit Lounge, Departure Transit Lounge North, Level 3

For more information, please call (65) 6507 9798

Operating hours: 24 hours

 

Do you have a laundry services in the airport?

We have Presto Drycleaners located at Terminal 3, Arrival Hall North, Level 1 where they have laundry and ironing services available. They operate from 10.00am to 10.00pm.

 

How do I go to Crowne Plaza Hotel if I arrived at Terminal 1 or 2?

Crowne Plaza Hotel is located at the Public Area, Level 1 of Terminal 3. If you are at Terminal 1, please take the Skytrain going to Terminal 3. The Skytrain is located at the Departure Hall, Level 2. If you are at Terminal 2, please take the Mezzanine Level link bridge going to Terminal 3. 

 

Does Changi provide day rooms in the public area?

Crowne Plaza Hotel offers Day Use rooms at room charges that are lower than the usual full-day rates.  These rooms are available at certain hours of the day.  For more information, you may contact them at (65) 6823 5300.

 

Travel Agency in Airport

Seiki Travel is a full fledge travel agency providing services such as air-ticketing & reservation, cruises and hotel reservation, out-bound tours including spa, and incentive & convention tour packages. Some of our products are Insights Vacations, Contiki, Trafalgar, Cosmos, Uniworld, Star Cruises and Club Med. Some of the tour destinations include Cambodia, Indonesia, Egypt, Kenya, Hong Kong/Macau, Philippines, Sri Lanka, Thailand, Taiwan, Vietnam, to name a few.

Location: Basement 2 (North), Terminal 3 
Opening Hours : 10.00am - 11.00pm
Tel : (65) 6214 8900

 

Where can I get the Changi Gift card?

The Changi Gift Cards are available for sale at Terminal 3, Basement 2 Customer Service Counter from 10am to 11pm daily. Please note that only cash and credit card payment is accepted. You may refer to the following link for more details:

http://www.changiairport.com/en/shop-and-dine/changi-gift-card.html

 

I am travelling with someone who has special needs; are there any priority lanes for them?

There are priority lanes for expectant mothers, passengers with infants in arms and reduced mobility travelers here at Changi Airport. These lanes are called the Care@Changi Priority Lanes and are available at all security checkpoints and taxi stands. 

 

I would like to join the Free Singapore Tour. Do I need a Visa?

Certain conditions apply subject to entry visa requirements stipulated by the Immigration & Checkpoints Authority.

You may click here or you may contact (65) 6391 6100 for general enquiries or further clarifications.

 

Where can I request for infant stroller?

Infant strollers are available at the Information Counters without any charge, on first-come-first serve basis.

Please click here for the locations of Information Counters

 

Where can I post my letter?

Postboxes are available at the Departure Transit Lounges.

There is also a post office located at Terminal 2 Departure Level 2 (behind check-in-row 12).  For postal services available, visit Singpost’s website.

 

Where do I enquire about VIP Complex matters?

VIP Complex matters are handled by the Ministry of Foreign Affairs (MFA). Please click here to visit their website for more information. 

 

Is there any intercom at the airport?

The Intercom booth is only available in Terminal 2. It allows passengers inside the departure transit area to communicate with the person at the public area. 

Location: 
Transit area: Departure Transit Central, Level 3 (After Green Market)
Public area: Public Area North, Level 3 (Behind Crystal Jade Restaurant)
Operating hours: 24 hours

 

What is Speedpost@Changi?

This is service jointly developed by Singapore Post and Changi Airport. Speedpost@Changi service provides departing passengers with an option to post their hand-carried items, that are not allowed on board aircraft due to security restrictions or which do not comply with liquids, aerosols and gels (LAGs) guidelines. For more information on Speedpost@Changi, you may click here.

 

Is there AXS Station in Changi Airport?

Yes, there are AXS stations available all across the terminals (transit and public area), usually located next to the ATMs.

For more information, please click here.

 

Is there a pay-per-use transit lounge available in the transit area? 

There are pay-per-use transit lounges that you are able to use while transiting or before your departure in the transit areas. You may refer to the list of available lounges below.

Terminal 1

Plaza Premium Lounge - (near C Gates), Level 3

Operating Hours: 24 hrs 

Contact Number: (65) 6443 2730

Terminal 2

Ambassador Transit Lounge - (near F gates), Level 3

Operating Hours: 24 hrs

Contact Number: (65) 6214 1778

Terminal 3 

Ambassador Transit Lounge - Level 3

Operating Hours: 24 hrs

Contact Number: (65) 6543 8138

For more information such as the rates, please click here.

 

Are there shower facilities in Changi Airport?

There are payable shower facilities located around the airport.
 
Please click here for more information on the location, operating hours and contact details.

 

Can I access the internet? Is there a charge?

You may access the internet in Changi Airport in a few ways below:

WiFi@Changi

Enjoy free WiFi service in both the public and transit areas of Changi Airport with #WiFi@Changi. Simply follow the steps below to start surfing. 

1. Select #WiFi@Changi.

2. Launch your internet browser (e.g Safari, Chrome, Internet Explorer) and key in a valid website address to access the login page.

3. Select either “3 Hours Free WiFi access” or “24 Hours Free WiFi access”.
(Note: For 24 Hours Free WiFi access, you will require a local/ roaming number and will need to install the latest version of iChangi app. Available for iOS and Android devices only.)

4. Next, input the password obtained via one of the following methods:

Mobile Phone

1. Enter your mobile number on the WiFi login page to receive a One-Time-Password via SMS.

2. Key in the provided password in your internet browser to begin surfing.

*Mobile devices will need to be a local phone number or with auto-roaming services enabled.

WiFi Password Kiosk
(For 3 hours free WiFi access only, renewable upon expiry)

1. Simply scan your passport at these WiFi Kiosks to obtain a password.
2. Select ‘Via Info Counter/Kiosk’ on the login page and enter the password to begin surfing.

Our WiFi password kiosks are located strategically across the terminals and inside the gatehold rooms. 

Information Counters 
(For 3 hours free WiFi access only, renewable upon expiry)

1. Present your passport to one of our friendly Customer Service Officers to obtain the password. 
2. Select ‘Via Info Counter/Kiosk’ on the login page and enter the password to begin surfing. 

For information on the location of the Airport Information Counters, click here

Internet Terminals 

With more than 400 Internet stations available across all terminals, it's easy to stay connected. View our airport maps to find out where our internet stations are located and how to get there. 

 

Where can I purchase stamps?

Stamps can be purchased and posted from the following locations:

Locations to purchase stamps

Post Office located at Terminal 2 (Public Area), near Departure Check-in Row 12

Relay bookstores located at:

Terminal 1 Departure Lounge (Central)

Terminal 2 Departure Lounge (Near E Gates)

Times Travel bookstores located at Terminal 3 transit area

Terminal 4 Cheers Departure Lounge Level 2M

SAM machines located at:

Terminal 1

SAM machine: Level 2 Departure level; Opposite Check-in row 9

Terminal 2

SAM machine: Level 2 Departure level; Near Post Office

Terminal 3

SAM machine: Basement 2; Opposite NTUC supermarket

 

Where can I post my parcel?

Singpost located in Terminal 2 Departure Llevel 2 (behind check-in row 12)

Changi Recommends booth located in Terminal 2 Departure Level (near check-in row 9 and 10)

DHL Express Kiosks located in Cheers convenience shop in Terminals 2 and 3. They deliver documents and small parcels.

 

How do I reserve for the buggy services?

You may contact SATS Affinity Buggy Services at (65) 6541 1283 for more information on buggy services.

 

Is there any place I can refill drinking water?

There are water dispensers located around the transit and public areas for the refilling of drinking water.

 

Is there a gymnasium in Changi Airport?

There are gymnasiums located in the Terminal 2 public and transit area.

Terminal 2 public: Changi Airport Recreation Club (CARC)

Terminal 2 transit: Ambassador Transit Lounge

Please refer to the link provided for further information on the gym facilities.

http://www.harilelahospitality.com/transit-lounge

 

I have stored my baggage at baggage storage counter. Can my friend collect the baggage on my behalf?

Your friend may collect the baggage on behalf provided he/she has the receipt of payment and identification documents of the owner.

For further information on baggage storage please visit the link at http://www.changiairport.com/en/airport-experience/attractions-and-services/baggage-storage.html