• Jewel Changi Airport and HUB & SPOKE has reopened to the public on 14 June 2021. 

    As for Changi's terminals, access will continue to be restricted only to passengers with air tickets and essential airport workers till further notice. This is to allow airport workers additional time to adapt to new staff zoning measures announced earlier.

    Drivers dropping off or picking up passengers should keep to departure kerbside or arrival pickup areas respectively. Entry to terminal building is not allowed.

    Changi Airport remains open for air travel during this period. Passengers should contact their airlines if they have questions on their travel plans.

    More details >

Automated Clearance System

For express immigration self-clearance, travellers can use the automated gates.

Travellers eligible for automated immigration can enjoy contactless clearance if their facial and iris data have been enrolled with ICA. Enrolment is available at immigration counters.

The section below outlines the eligibility requirements for automated immigration on departure. Please note that if you are ineligible for automated immigration, you can still enjoy contactless clearance at immigration counters after enrolment of your facial and iris data. 

Travellers eligible for Automated Immigration at Departure

Automated clearance is extended to the following categories of travellers automatically, as long as they hold valid International Civil Aviation Organisation (ICAO)-compliant, machine-readable passports which have been updated with ICA or Ministry of Manpower (MOM): 

  • Singapore Citizens  and Permanent Residents above age 6 whose fingerprints have been enrolled with ICA; 
  • Long-Term Pass holders above age 6 whose fingerprints have been enrolled with ICA; and 
  • Work Pass holders (i.e., Work Permit, S-Pass, Employment Pass and Dependent Pass) who have enrolled their fingerprints with MOM.
  • Travellers who are registered under ICA's Frequent Traveller Programme

For more information, please refer to ICA’s website

GST Refund

Immigration Procedures

GST Refund

When you buy goods in Singapore, you are required to pay GST on your purchases if the retailer is registered for GST.

The Tourist Refund Scheme (TRS) allows you to claim a refund of the GST that you paid on goods purchased from the participating retailers if they are brought out of Singapore via Changi International Airport or Seletar Airport, subject to the criteria and conditions of the scheme.

The Tourist Refund Scheme (TRS) allows eligible tourists to claim a refund of the GST that you paid on goods purchased from the participating retailers if they are brought out of Singapore via Changi Airport or Seletar Airport.

To be eligible for a GST refund under this scheme, you must satisfy all the following criteria:

  1. You are 16 years of age or above on the date of the purchase;
  2. You are not a citizen or a permanent resident of Singapore;
  3. You are not a member of the crew of an aircraft on which you are departing Singapore; and
  4. You are not a Specified Person* -
    1. on the date of the purchase;
    2. at any time within the period of 3 months immediately before the date of purchase; or
    3. on the date you submit your claim for a refund of the GST charged on your purchases at the airport;

*For the definition of Specified Person, please refer to the GST Refund Guide for Visitors on Tourist Refund Scheme (link below)

As of 1 April 2019, the eTRS will be a paperless process; you will no longer receive an eTRS ticket and purchases will be tagged to the your passport. If you wish to claim GST Refund on your purchases, you should present your passport at the retailers upon payment. To review or select your purchases for GST Refund, you may wish to visit the e-services portal at https://touristrefund.sg.

Applying for GST Refund can be done at GST Refund facilities at the terminal of your departure. For claims on items to be checked-in, GST Refund has to be done before your flight check-in. For claims on hand-carried items, GST Refund has to be done in departure transit after clearing immigration.

Don’t forget to collect your original receipt or invoice before leaving the shop.


As eTRS is a voluntary scheme, not all retailers in Singapore operate the scheme. GST-registered retailers may choose to operate the scheme on their own or engage the services of a Central Refund Agency.

There are currently three Central Refund Agencies in Singapore:

Global Blue Singapore Pte. Ltd.

  • Global Blue retailers affiliated with this agency display a 'Global Blue' sign in their shops.
  • Website: http://www.globalblue.com/

Global Tax Free Pte. Ltd.

Tourego Pte. Ltd.

Retailers who operate the scheme on their own usually display signs that indicate 'Tax Refund' in their shops. However, it is best that you check with the retailers if they are operating the scheme.


The actual amount refunded may be lesser than the GST you have paid as a handling fee for the refund service will be deducted by the retailer, Central Refund Agency or operator of Central Refund Counter.


Do arrive at the airport early to allow sufficient time for your GST refund to be processed and goods to be inspected, if necessary. You are required to seek endorsement at the Customs Inspection Counter in the terminal where you will be checking-in your goods or where your flight will be departing from. You must also depart with the goods on a flight within 12 hours after obtaining approval of your GST refund.


For check-in items:
Prior to checking-in the goods, please proceed to the eTRS self-help kiosk at the Departure Check-in Hall (before Departure Immigration) to apply for GST Refund.


For hand-carried items:
Please proceed to the eTRS self-help kiosk at Departure Transit Lounge (after Departure Immigration) to apply for GST Refund.


At the kiosk, you will be asked to:

  1. Select your preferred language
  2. Scan your passport
  3. Declare your eligibility and acceptance of the TRS conditions
  4. Select / Deselect the purchases you wish to apply for GST Refund
  5. Select your refund options; Cash, Credit Card or Alipay

Once you have completed the steps above, you will be shown the status of your refund on the kiosk. If your purchases need to be inspected, please proceed to the Customs Inspection Counter for the physical inspection of the goods. Please present the goods, together with your passport, the original invoice(s) or receipt(s) and your confirmed flight itinerary or boarding pass to the Customs Inspection Counter for endorsement.


Refund via Credit Card
The approved refund amount will be credited to the specified credit card within 10 calendar days.

Refund via Cash
Please proceed to the GST Cash Refund Counter in the Departure Transit Lounge (after Departure Immigration) to collect your cash.

Refund via Alipay
Follow through the instructions at the kiosks or counter to receive your Alipay refund.


The GST refund counters are located at both public and transit areas, and are open 24 hours, daily.

  • Terminal 1 Public, Departure Hall (near Check-in Rows 3 and 4)
  • Terminal 1 Transit (near iShopChangi Collection Centre and Charles & Keith)
  • Terminal 3 Public, Departure Hall (between Check-in Rows 5 and 6)
  • Terminal 3 Transit (near iShopChangi Collection Centre and Lotte Duty Free)

GST Refund is also located at Jewel (level 1, next to Changi Lounge), please note that this service is only available to passengers who use Early Check-in facility at Jewel.


Reporting Cash

A traveller who enters or leaves Singapore is required to give a report if he carries with him an amount exceeding S$20,000 (or its equivalent in a foreign currency).

The report shall be handed over to the Immigration Officer at the Customs Red Channel on arrival in Singapore and at the Immigration Counter on departure from Singapore.

The form 'Physical Currency and Bearer Negotiable Instruments Report (Traveller)', which is available in English, Chinese, Malay and Japanese, can be obtained from the Immigration card counter, police post(s) and the airlines. Do approach any Immigration Officer for assistance to complete the report.

You may wish to visit the Singapore Police Force website for more information as the law also covers receipts from outside Singapore as well as movement through cargo, post and other means.

Please note that this is NOT a currency control regime. There is no restriction on the type or amount that can be moved into or out of Singapore as long as a report is given.