CJ: What were three key events at this year’s Learning Festival?
- A half-day line-up of internal keynotes, for CAG employees by CAG employees that gave insights into the various projects undertaken by the various divisions and how they contribute to the organisation at large.
- A range of hands-on workshops aimed at equipping our employees with practical skills, to better manoeuvre the digital landscape
- A suite of innovation and capabilities showcases, that demonstrated the efforts taken by our employees to tackle challenges with the use of technology and innovation.
CJ: What is the broader impact of this year’s Learning Fest on the wider Changi community? How can employees take what they have learnt to apply it to improve the airport experience for passengers?
JH: The advances in the digital landscape has changed the basics of the way we work, and the way we serve our passengers at Changi Airport. And this can be done better when employees have access to the relevant resources, tools and information on digital and innovation capabilities. At the same time, learning about the cyber-security, the risks that it poses, and CAG’s mitigation measures against such threats would also enable us to better protect our customers and their privacy.
CJ: What was the rationale behind the curation of topics and speakers for this year’s Learning Festival?
JH: In the past editions, we’ve benefitted greatly from the wisdom and inspiration from the stories of numerous external speakers/brands. As we celebrate the 10th anniversary of CAG this year, we thought that it was time to look back at ourselves to address some critical questions on the future of air travel, what we have done, and how we can continue to speed ahead safely, in a way that is best designed to work for CAG.
CJ: As the organising team, what were some key takeaways for you?
JH: One of the key takeaways is to not under estimate the power of our internal stories, or to take them for granted. Not only did we unravel much about our very own best kept secrets, but the purposeful and iterative process of deep content curation (strongly supported by the management team and content planning committee) has also yielded record-breaking learning mileage for our event participants, based on survey indicators.