The past year has been a challenge for Changi Airport with Covid-19. With health safety of staff and passengers as the top priority, Changi Airport implemented additional measures to protect staff, including enhanced levels of Personal Protective Equipment (PPE) for airport workers.
Despite the challenges, Changi’s airport staff pressed on to serve passengers and visitors, and to deliver the Changi Experience of service excellence. Through simple acts of kindness, they were able to encourage one another and keep the ONE Changi spirit high. Changi Journeys spoke to a few airport staff who recounted heart warming instances they experienced over the past few months.
A few words of kindness go a long way
Ms Koh Chee Hua, 63, is an Aviation Security Officer who helps to screen the baggage of departing passengers before immigration at Terminal 1. Having worked at Changi Airport for five years, Ms Koh felt sad when the airport was closed to the public in May 2021, but she was grateful that she could continue to work.
She recalls one amusing encounter with a passenger whose luggage was being screened when he asked her, "I am the only one?" She replied, "Yes, and you are a treasure!" before they laughed together heartily at her honest reply.
After he collected his bag, he said, "Thank you. I'll be back. Take care."
“The tone and the way he said it was full of sincerity. Suddenly, he created an atmosphere of cheer and lightness to the place,” she said fondly.