The pionner cohort of Singapore Institute of Technology's Air Transport Management students enjoying a get together meal
Muhammad Hidayat Bin Salim, a final-year student with SIT, interned with CAG’s Ground Operations & Customer Service team. This unit ensures that airport operations run smoothly, 24/7. Hidayat was part of the Ground Operations planning team, tasked with innovating solutions to improve the processes and systems within the airport ecosystem.
He shared, “With the rise of robotics and Artificial Intelligence, CAG has to keep up-to-date with the adoption of such technology, to ensure it remains relevant and competitive in this fast-paced industry. As such, I was tasked with the responsibility of reviewing existing processes and systems in the Terminal Management Centre (TMC), to identify current gaps and propose ways for SMART (Self-monitoring, Analysis, and Reporting Technology) solutions to be feasibly adopted and integrated into terminal management, to enhance the passenger experience.”
“As part of this project, we carried out proof-of-concept trials for the adoption of robotics for ground operations. The use-cases included situation monitoring, incident management and service recovery such as serving passengers drinks and snacks. During the trials, we tested the capabilities and evaluated the suitability of the robots for day-to-day terminal operations. Through the opportunity to work with tech companies specialising in robotics, I also learnt the parameters and aspects to consider when adopting and implementing robotics. This knowledge will be useful for my future career, as the whole world is shifting towards smart solutions to improve productivity.”