In this edition, Changi Journeys gets up close with Muhammad Fithri, the Retail Experience Lead at Jewel Changi Airport (Jewel), to understand what it takes to keep the hub’s unique attractions ready to welcome guests from all over the world.
Less than a year after opening its doors to the world, the spectacular Jewel Changi Airport (Jewel) has already become an icon of Singapore and has captured the hearts of visitors around the world.
One key contributing factor to this is the unique attractions at Jewel which have become popular among travellers both online and offline.
Features like the HSBC Rain Vortex, Canopy Bridge, Hedge and Mirror Mazes and Manulife Sky Nets have also continued to feature regularly on passengers’ social media posts and feeds.
These attractions have also helped Jewel set itself apart from other attractions across Singapore, turning it into a lifestyle hub for visitors and passengers. Besides allowing guests to pick up that special gift, Jewel also doubles as a calming oasis in a bustling airport and a mini theme park to keep kids and the young at heart occupied.
Ensuring the show does go on
All things considered, the continued success of Jewel is underpinned by the ongoing task of keeping these attractions up and running, and ready for guests. As Jewel’s Retail Experience Lead, Muhammad Fithri ensures this goal is met together with four maintenance teams — including the Specialised Systems Team.
This group of engineers and technicians is predominantly responsible for repairs and maintenance of Jewel’s special attractions such as the HSBC Rain Vortex, the Manulife Sky Nets and the Canopy Bridge.