Of the 30 individual and group awards presented to airport staff at the AAC, Smarte Carte staff had won three of the individual awards. Two of them shared their stories with Changi Journeys.
A little empathy that went a long way
Among the award recipients was Mr Mohammad Noor bin Abdullah. The 56-year-old trolley supervisor was recognised with the Outstanding Custodial (Bronze) award for helping a passenger in need. He had noticed an exhausted-looking father with an infant in arms and pushing a trolley at the same time. Mr Mohammad approached the passenger to offer help, getting him hot water to make milk for the infant and helped to push his trolley to the taxi stand after that. The passenger was touched and wrote a compliments note to Changi Airport to express his appreciation.
The trolley supervisor has been working at Changi Airport for 30 years, and joined Smarte Carte four years ago when it took over as the trolley services operator. When asked about what he does on a day- to-day basis, he said, “I manage a team of 14 staff. We make sure that there are enough trolleys for passengers who are departing or arriving. We use machines to help us in our work.”
“Most of our staff are happy to learn how to operate the machines, and we teach them. When I notice any of our staff looking tired, I will help them to push the trolleys. Everyone can do with a bit of understanding, especially for those who are older in age.”
Mr Mohammad added that what he enjoys about the work at Changi is the opportunity to interact with travellers all over the world. He lets in that he regularly shares tips with travellers about where to go and what to see around the island. His favourite destinations are Sentosa, Marina Bay Sands and the Singapore Zoo.
Finders not keepers
Another Smarte Carte award recipient is 78-year-old Tan Hun Kiang. Mr Tan had received the same award as Mr Mohammad Noor. He was lauded for his honesty in returning the numerous lost items he had found, such as mobile phones and cash amounting to $6,100 on one occasion. With 17 years of service as a Trolley Service Officer under his belt, he was all calm and composed when asked about his job, belying his passion and pride to be able to make a difference to the passengers at Changi Airport.
“I am happy that I can share my experience with new staff who join us. I remember when I first started out on this job, I had to figure out how best to handle the trolleys myself. But now, we share with each other the tips and tricks to make work lighter for everyone.”
When asked why he chooses to work even at his age, he replied proudly, “It’s good to be able to work! I get bored when I stay at home all day. Coming to work, I get some exercise and also have a steady income stream. The company also gives us extra incentives such as Giant vouchers, I am happy about that.”