In order to gain access to the CIP Terminal… guests only need to make their bookings 24 hours in advance with our Reservations Team. Upon providing their passport and flight details, our team will send them an email confirmation. Guests are reminded to arrive at JetQuay’s CIP Terminal at least 120 minutes, or two hours prior to their flight departure.
JetQuay’s CIP terminal is unique because… we provide facilities that go beyond an airport lounge, such as including a dedicated Guest Relations Officer for the meet-and-greet service, a dedicated customs and immigration process and airline check-in counter with an exclusive lounge. This provides a holistic experience to passengers as all aspects of their airport departure or arrival is fully taken care of by our team of well-trained and experienced service staff.
To ensure passengers receive the best service experiences at JetQuay… all staff go through a specially-tailored training programme that focuses on service excellence during their orientation. The management will also conduct the necessary assessments before staff are given the opportunity to serve their first passenger. We also conduct refresher courses to ensure staff keep service standards tip-top for our esteemed guests.
Some CIPs who have used JetQuay’s Terminal include… Celebrities and royalties, who we are unable to name (unfortunately), to ensure that their privacy is protected.
Guests who are keen to try out JetQuay can find out more information on their website.