At this year’s Annual Airport Celebrations (AAC), Woodlands Transport Service (WTS), Changi’s shuttle bus service partner, was named Changi Airport Group’s (CAG) ‘Service Partner of the Year’.
CAG’s partnership with WTS started in the 1990s when the ground transport company was responsible for shuttling passengers between Terminals 1 and 2. WTS has since grown to offer both chartered and scheduled services to destinations beyond the airport. Its team has also grown to include 160 employees operating a fleet of over 40 buses.
Roger Wong, General Manager and Head of Department (Bus) notes, “Winning the Service Partner of the Year Award is a very heartwarming experience for us as we have been partners with CAG for many years, and this recognition encourages us to continue our close partnership.”
Customised training to upskill employees
Last year, WTS exemplified these values when it reacted promptly to an aircraft incident during the Singapore Airshow, which resulted in the temporary closure of a runway. The company swiftly mobilised its drivers and busses to ferry 170 affected passengers flying from Changi Airport to Kuala Lumpur, minimising passenger inconvenience.