Screenshot of info available on Cabs@Changi
For taxis carrying departing passengers to the airport, signboards have been placed in easy view along Airport Boulevard, to help drivers decide if they should join the taxi queue to pick up passengers after their drop-off.
On the demand side, trial ground sensors have been placed at passenger queues, to collect real-time data on passenger numbers at each taxi stand. With the data collected, the airport eventually hopes to be able to advise passengers on the estimated wait time for taxis when they join the queue.
While Changi continues to ensure the smooth supply of taxis, there may be situations of built-up demand, especially during the year-end holiday season, when most people, including the taxi drivers, are travelling.
In times of high demand and low supply, Changi staff will be on ground to keep passengers informed of the situation and redirect them to other transport options offered at the airport’s Ground Transport Concierge, such as hotel shuttles or limousine services.