A runner collects an order from Paradise Dynasty at Terminal 3.
Working backwards with the delivery time in mind, the timeline has been optimised based on careful planning, as well as learnings gathered from experiences during the programme’s soft launch period. Specific timings are assigned to the participating outlets, runners and delivery personnel to prevent delays to the customers.
2. Not your typical runner
A unique offering of Changi Eats’ is that customers can place orders from up to five outlets in a single cart at no extra charge. Although it offers plenty of choices and convenience to customers, it poses a logistical challenge for the team to collect and consolidate orders from different terminals in Changi and at Jewel, especially when time is of the essence.
Two teams of runners, one positioned at Terminal 3 (T3) and another at Jewel, are dispatched to pick up the food orders and bring them to consolidation points. The runners are assigned a list of orders to pick up and they plan their routes based on each order’s collection time.