T4 was the first terminal at Changi to offer a fully automated departure experience, from check-in and bag-drop, to immigration clearance and boarding
To minimise queues at T4, Changi Airport Group (CAG) introduced a brand new end-to-end Fast And Seamless Travel (FAST) system back in 2017, which enabled passengers to virtually glide from the kerbside to aircraft.
To achieve this automated process without compromising security, facial recognition technology is used at key departure touch points, from bag-drop, to immigration and boarding. This meant that every passenger’s face is the ‘token’ which gets them through the checkpoints.
Smooth implementation of this new self-service concept did not come easy, as the features could only be implemented with the authorities’ backing of the airport’s drive towards innovation. At the same time, this has to be premised upon CAG’s assurance of an equivalent, if not superior, security outcome.
Through close collaboration with the authorities every step of the way, from design stage to working out system interaction and testing the final product, T4 became the very first terminal at Changi where passengers can literally glide through the terminal without interacting with a single service staff, unless they want to.
3. Innovative design and build technique