Creating an enjoyable experience for passengers when they pass through Changi is something that the airport constantly strives to do. In recent years, as Changi revamps different areas in the terminals, the design thrust has shifted to one with a more hospitality focus, inspired by the designs of hotel interiors, restaurants and lounges. The priority is to create a cosy and soothing environment for passengers, who may often be feeling nervous or stressed from their travels.
Many may not know that around 30% of the passenger traffic at Changi consists of transit/ transfer passengers. These passengers have many hub airports in the region to choose from for their flight connection, so it is in Changi’s interest to be their top pick, to ensure the continued growth of Singapore as a successful air hub.
To offer passengers a more relaxed and homey atmosphere, Changi’s new and newly renovated facilities have taken on a warmer palette of colours and materials. In some areas, new furniture, plants and warm lighting have also been added, to complement the overall design.
New-look Bus Gates