FAST transformation @Changi Airport

Technology brings seamless travel with greater flexibility

As passengers check-in at Terminal 1 (T1) in recent months, they would have noticed that one end of the terminal is sporting a new look, with new check-in counters and burgandy-coloured carpets. They may also notice that there are new automated bag-drop machines at the Cathay Pacific Airways and AirAsia Group check-in rows located at the two ends of the terminals. With these new additions, the two airlines are leading a wave of Fast and Seamless Travel (FAST) transformation at Changi Airport. 

Since 2015, Changi Airport Group (CAG) has introduced self-service check-in options for users on a larger scale, where passengers can print boarding passes and bag tags on their own. Now, they can also check-in their luggage at the new automated bag-drop machines.  

These automated bag-drop machines are part of CAG’s FAST initiative, which has seen the roll-out of automated check-in kiosks in Changi’s terminals over the last two years. The automated bag-drop machines are the latest to join in the initiative, and are on a trial leading towards a full implementation at Terminal 4 (T4) when it opens in the second half of 2017. The trial enables CAG and its T4 airline partners to fine-tune the bag-drop machines and processes, as well as familiarise passengers with the new self-service option.  

The automated bag-drop machines at T4 will incorporate facial recognition technology, a first for Changi Airport. The data and passenger feedback that CAG collects from the trials will be used to enhance the user experience and operations of these new automated systems before they are introduced to more passengers. When fully implemented at T4, the technology eliminates the need for manual identity checks by staff as it enables the automation of processes and checks for the departure journey. This will improve productivity as check-in agents can be redeployed to take on other roles. For passengers, it will mean shorter queues and greater flexibility to check-in at their own convenience using the self-service check-in options, thereby enhancing their airport experience.

Passengers can deposit their luggage at these automated bag-drop machines on trial at T1 after self check-in.

Other Articles

Sneak peek into Changi’s first airside café for airport staff!

With its bright colour scheme and modern interior décor, the all new Delta Café resembles a trendy dining outlet frequented by youths more than it does a staff canteen. However, the sights and sounds of airplanes preparing for take-off in the distant background gives it away as Changi Airport’s very first staff canteen at the airside.

Previously, staff working in the airside may take up to 10 minutes to clear security and walk to the staff canteens in the terminals for lunch. With the introduction of Delta Café, they can now save precious travel time and enjoy a longer break.

View Full Article

Home made goodness in Changi Airport

Changi Airport might have more than enough shops to satisfy even the pickiest of tourists. For the busy business traveller rushing to purchase that last-minute, special local souvenir for their overseas client, here’s a list of brands at Changi to make things more convenient.

These brands aptly convey the spirit and soul of our Lion City, and you may not know this ‚Äď they are Singaporean!

View Full Article

Have a travel need? Try Changi Recommends

Holidays are meant to be relaxing but some feel it’s a pain to have to make all the arrangements, from booking tickets to getting wi-fi routers before that much needed break from work.

Meeting travellers' needs, is how Changi Recommends started its value proposition in 2012.

From only one booth in Terminal 2 at Changi Airport, it now operates eight booths at all three of Changi's terminals. Changi Journeys speaks to Ng Yan Sheng, General Manager of Changi Travel Services, to find out how Changi Recommends has grown over the years, and what travellers really want. 

View Full Article