A comparison of the landside trolley (left) - built to handle heavier luggage vs the airside trolley (right) - designed to be more petite for easier manoeuvrability
The present fleet of more than 10,000 trolleys are made of aluminium alloy, same as the type used to construct aeroplanes, making it light yet resistant. As aluminum does not rust, trolleys can be refreshed periodically by simply sanding the frame, after which they will look good as new.
3. Introducing the “Changi Model”
With the drive for continuous improvement, CAG gathered feedback from visitors and passengers over the years, on how trolley usage is a central component of passengers’ airport experience, and has sought to modify its trolleys through proactive collaborations with its trolley suppliers.
The result is the birth of the “Changi Model”, a design that is exclusive to Changi Airport. Landside trolleys are fitted with curved boards to improve durability and passenger experience - allowing more space for passengers to walk when pushing the trolleys.