A passenger’s airport experience can get a boost if there is an accompanying line-up of exciting shopping and dining options. To meet changing consumer needs and expectations, the role of retail at Changi Airport evolves beyond ensuring an attractive retail mix. It also requires Changi to constantly innovate and bring in fresh concepts to deliver the best retail experience.
One example is the newly revamped quick bites area in Terminal 1’s Departure Transit Hall. The area has been given a refreshed new look in a recent improvement to better serve passengers.
The main objective of the revamp was to increase the food & beverage (F&B) area, to offer passengers more options and seats. As the existing layout does not have sufficient room for expansion, there was a need to redesign a larger space.
After studying the surroundings and passenger flow, a suitable space was identified. Redesigning the selected space and reconfiguring the current layout both enlarged the F&B area, as well as gave the adjacent retail stores more visibility from the main shopping street.
Spanning a period of six months, renovation works have recently been completed. With the repositioning of retail outlets in the area, the F&B offerings were relocated, and more than 40% seating capacity was added. The refurbished space welcomes passengers with a wider walkway, leading seamlessly to the cluster of retail shops, F&B kiosks and cafes.
New dining experience, integrated with nature
With its ability to soothe the stress of travelling, nature is a key design element that was added to the whole revamped area. Designed with a garden theme, the refreshed F&B zone features various species of fig trees native to this region, as well as large hanging topiary spheres made up of a variety of air plants and mosses.