In an airport, luggage trolleys are important amenities to passengers, as many are travelling with multiple bags.
At Changi Airport, management of airport trolleys is not something that is left to chance. Because Terminals 1, 2 and 3 are interconnected via the Skytrain to ensure a seamless transfer experience for passengers, this also means that an airport trolley can end up in almost any corner in any of these three terminals.
So how are the trolleys redistributed to the respective terminals? To ensure that passengers can get easy access to trolleys anywhere, anytime, Changi Airport Group (CAG) has engaged Smart Carte Singapore to manage trolley operations at the airport. To ease the workload at this airport which never sleeps, Smarte Carte introduced a series of productivity initiatives for its staff. For example, to facilitate the redistribution of trolleys in the public areas of the terminals, Smarte Carte automated the transportation process using Smartpede, a flatbed contraption which can take up to 24 trolleys. With Smartpede, trolley service staff can now transfer trolleys between terminals with ease, without the need to push them manually.