Little did we know then that what was to follow would be a global pandemic that would go on to cripple aviation and the travel industry. In what has been described as “the year everything changed”, 2020 has seen tremendous challenges for people and businesses the world over. The number of lives lost has been tragic.
Against this backdrop, Changi Airport Group and its partners have had to adapt and adjust to changing business conditions. Even as passenger traffic plummeted, we remained focussed on ensuring that airport operations continued to run smoothly. This included ensuring our preparedness for emergencies with the conduct of our annual Exercise Bobcat.
Our retail operations pivoted to serving customers online and non-travellers while airport staff took on new roles as they expanded their responsibilities. Yes, everything changed for us in aviation, in the toughest year ever that the industry has witnessed. Yet, we have been heartened by incredible stories of resilience, innovation and unity.
And as 2021 dawns on us, we await the first Covid-19 vaccines with delivery to Singapore expected before the year-end. Certainly, Changi Airport is preparing for this very important welcome.
I hope you enjoy reading the four stories in this issue of Changi Journeys of how Changi Airport has met the challenges of Covid-19. Thank you for your continued support.
Season’s greetings and may you fulfil your wanderlust in the new year.