In This Issue
Designing an enhanced Changi Experience
Cosy spaces which are more than just looking nice
Beyond making things ‘look nice’, design can enhance the passenger and user experience in an airport environment. Travelling can be stressful for infrequent travellers, and good design, like making spaces more open yet still cosy, as well as using a warmer palette of materials, colours and landscape, can help calm nerves and enhance the overall passenger experience. Enter Design Management (DM) team, whose mission is to bring out the Changi Experience through thoughtful design – personalised, stress-free, and positively surprising, while being user-focussed with a spirit of hospitality.
Visitors to the Terminal 4 (T4) Open House held in August 2017 would probably have noticed efforts to make the terminal user-friendly for passengers and visitors. Besides ensuring a great passenger experience, Changi Airport Group (CAG) is also keenly aware of our responsibility to the environment.
CAG has implemented multiple sustainability initiatives for across the four terminals, such as carbon emissions reduction, water conservation and waste management, as well as the BCA Green Mark certification. In particular, our newest terminal, T4, has also been awarded Green Mark Gold Plus. Let’s take a look at some of its environmentally-friendly design elements.View Full Article
To ensure sufficient airport capacity for passenger growth and to continuously improve passenger experience, CAG constantly upgrades Changi’s terminals and plans for new developments – from Terminal 1’s upgrading and expansion to the construction of Terminal 4, Jewel Changi Airport, and Terminal 5.
To ensure that these pockets of upgrading and construction works do not negatively impact the terminal ambience for passengers, CAG’s Experience Creation (EC) team pays close attention to the hoardings surrounding the works – they showcase aspects of Changi Airport through beautiful mural-type paintings.View Full Article
CAG strongly believes that Changi Airport’s success is inter-twined with those of our airline and trade partners. We are hence committed to supporting our partners in their growth at Changi through joint marketing and promotion efforts.
In addition to constant engagement with our partners to understand their needs, CAG also rolls out initiatives in four key areas of stimulating travel demand, developing new market segments, providing effective networking platforms, and enhancing experiences at Changi.View Full Article