In This Issue

Designing an enhanced Changi Experience

Cosy spaces which are more than just looking nice

Beyond making things ‘look nice’, design can enhance the passenger and user experience in an airport environment. Travelling can be stressful for infrequent travellers, and good design, like making spaces more open yet still cosy, as well as using a warmer palette of materials, colours and landscape, can help calm nerves and enhance the overall passenger experience. Enter Design Management (DM) team, whose mission is to bring out the Changi Experience through thoughtful design – personalised, stress-free, and positively surprising, while being user-focussed with a spirit of hospitality.

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Terminal 4: Caring for Passengers and the Environment

Visitors to the Terminal 4 (T4) Open House held in August 2017 would probably have noticed efforts to make the terminal user-friendly for passengers and visitors. Besides ensuring a great passenger experience, Changi Airport Group (CAG) is also keenly aware of our responsibility to the environment.

CAG has implemented multiple sustainability initiatives for across the four terminals, such as carbon emissions reduction, water conservation and waste management, as well as the BCA Green Mark certification. In particular, our newest terminal, T4, has also been awarded Green Mark Gold Plus.  Let’s take a look at some of its environmentally-friendly design elements.

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The Evolution of Hoardings at Changi

To ensure sufficient airport capacity for passenger growth and to continuously improve passenger experience, CAG constantly upgrades Changi’s terminals and plans for new developments – from Terminal 1’s upgrading and expansion to the construction of Terminal 4, Jewel Changi Airport, and Terminal 5.

To ensure that these pockets of upgrading and construction works do not negatively impact the terminal ambience for passengers, CAG’s Experience Creation (EC) team pays close attention to the hoardings surrounding the works – they showcase aspects of Changi Airport through beautiful mural-type paintings.

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Marketing the Singapore Air Hub

CAG strongly believes that Changi Airport’s success is inter-twined with those of our airline and trade partners. We are hence committed to supporting our partners in their growth at Changi through joint marketing and promotion efforts. 

In addition to constant engagement with our partners to understand their needs, CAG also rolls out initiatives in four key areas of stimulating travel demand, developing new market segments, providing effective networking platforms, and enhancing experiences at Changi.

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Past Stories

What goes into preparing for T4 Open House

To give the public a sneak peak of Changi Airport’s newest terminal, Terminal 4 (T4), its Open House is currently being held over a two-week period from 7 to 20 Aug.  All 200,000 Open House tickets have been taken up, translating to an average of more than 10,000 visitors expected daily.

To cater to the large number of visitors, Changi Airport Group (CAG) staff started planning for the Open House towards the end of last year.  Here’s a look at some of the action that went into the preparations for the event.

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Music to the Ears?

Have you ever noticed the different types of background music playing across Changi Airport throughout the day? Curious how Changi Airport curates its soothing playlist of melodious tunes?

Changi Airport’s ‘playlist’ is made up of a selection of instrumental pieces from international artists and familiar classics. These include “In a sentimental mood”, “Fly me to the moon”, and “Somewhere over the rainbow”.

The music passengers and visitors enjoy are from a list of some 500 tracks. This playlist is specifically designed to match the peak and off-peak hours for each terminal, both in the public and transit areas, and is constantly evolving based on feedback and the events along the year.

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A Gastronomic Guide to Changi Airport

It’s no wonder that world renowned chef Anthony Bourdain raves about the great food at Changi Airport, where you are never more than a few minutes away from a plethora of dining destinations. Whether you are a traveller looking to fill your tummy before taking off, or just want to enjoy a hearty family dinner, Changi Airport offers an ever-expanding range of restaurants, eateries and cafes in both the transit and public areas to indulge any culinary craving.

To help navigate the gastronomical experience, read on to find out.

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Celebrating Safe Acts at Changi

To recognise airport staff and partners who have worked tirelessly to keep Changi and Seletar Airports safe, Changi Airport Group (CAG) held its inaugural Annual Airport Safety Awards Ceremony on 11 August 2017.

The awards to honour outstanding airport staff who had exemplified our safety culture were given based on three broad categories - Innovation & System Thinking, Safety Awareness & Courageous Act, and Safety Promotion & Culture Building. Separate awards were also given for team and individual efforts. A total of 14 awards were presented to eight teams and six individuals. We take this opportunity to highlight some of them below.

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