In This Issue

Tech-ed Up Washrooms

As the world’s most awarded airport, Changi Airport is constantly implementing initiatives to provide customers with a stress-free, personalised and positively-surprising experience. This customer-centric philosophy has been the driving force behind the various amenities, facilities and services thoughtfully provided at the airport. 

In line with World Toilet Day on 19 November, one such feature you may have noticed when using the washrooms in the airport is an interactive easy-to-use touchscreen, located next to the exit of the washroom, which enables users to tap their feedback. But did you know that this is far more than a basic rating system? This technology-driven initiative, known as Instant Feedback System (IFS), is capable of sending an immediate alert to the cleaning crew for swift action, if needed!

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The "Safest Airside Driver" Unveiled

To drive home the culture of safe operations in the airside, Changi Airport Group (CAG) held its second annual Safe Airside Driving competition last week. Prior to organising such a competition, CAG’s Airside Management team promoted safety messages through safety campaigns and talks. In a bid to engage the airside drivers more meaningfully, the team started the first edition of the competition last year, focusing on tractor driving, as tractors comprise the largest vehicle population in the airside.

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Being a Champion of Good

The National Volunteer and Philanthropy Centre (NVPC) recently recognised Changi Airport Group (CAG) as a Champion of Good for being an exemplary leader in catalysing social change and advocating a culture of giving amongst employees. In its inaugural year, the Champions of Good status is part of NVPC’s Company of Good, a nationwide network of businesses who have inspired their staff and made an impact in community development.

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Building culture to strengthen future

To nurture the habit of continuous learning, Changi Airport Group (CAG) organises annual learning festivals (Learnfest) for its staff, designed to encourage employees to learn in a fun and relaxed setting, and to create a conducive environment to support active community sharing. The theme for this year - “Start Something Today”, highlighted the need for CAG to continually reinvent itself to stay ahead in today’s fast-changing environment, and to encourage staff to bring innovative ideas into action.

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Past Stories

Dishing the dirt on dirty dishes

The new service can handle all manner of tableware, ranging from plates and utensils, to bento boxes and claypots. Operated by GreatSolutions, the 900 sq.ft facility is located in Basement 3 of Terminal 3.  The service currently comprises four semi-automated dishwashing lines and includes a separate line for crockery from halal-certified outlets. Each line is manned by four workers who ensure the soiled crockery goes through a meticulous cleaning process in an industrial scale automated dishwashing machine. The clean crockery will then be quality checked, tagged and stacked before being sent to the restaurant’s doorstep. At the same time, the delivery team will pick up soiled crockery and head straight back to the facility, ensuring a quick 90-minute turnaround time frame.

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The Great Migration to Changi East

On 29 September, CAG's Changi East staff relocated to their new project office nearer to the Changi East work site, along Tanah Merah Coast Road. Having grown rapidly alongside the development of the Changi East project, the team now comprises more than 200 staff. Housing everyone together in the new three-storey project office not only reduces the time needed to travel between the work site and corporate office, it also allows for improved collaboration and efficiency within the team.

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Creating a theatre of experience with art in Terminal 4

Once it’s open on 31 October, passengers travelling through or just visiting Changi Airport’s Terminal 4 (T4) will be able to enjoy a visually immersive and theatrical experience with specially curated art and entertainment features by local and international artists. Located at vantage points across the terminal, the collection encapsulates an array of traditional art forms, such as sculptures, as well as kinetic and multimedia installations that provide a colourful and photo-friendly interlude from the hustle and bustle of travel.

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Smart Apron at Changi Airport

Efficiency just went up a notch at Changi Airport with the introduction of Wi-Fi at its apron area.

Airside Wi-Fi provides a new platform for the airport community to connect wirelessly, improving productivity for existing processes, while facilitating the transformation of airside operations. For instance, it enables the use of smart mobile devices for status reporting, asset tracking and accessing electronic service manuals in real time.

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