• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

  • [Advisory] There will be lane closures at PIE Exit 1 towards Airport Boulevard from 5 to 19 December 2019. Drivers are advised to approach with caution and expect delays.




Personnel may register for the Airside Safety Induction Briefing at https://www.asibcag.com. Personnel are encouraged to plan ahead to ensure they undergo the briefing before collection of their airport passes. Company administrator users may write in to cag.induction@changiairport.com to obtain a company administrator account for group registrations.


The Airside Safety Induction Briefing consists of a test component and participants are required to score at least 90% to be issued with the Certificate of Participation which is required to be presented upon collection of their seasonal airport apron passes at the Airport Pass Office. Participants who fail to meet the minimum score of 90% will need to go for a re-test on the spot.


With the approved seasonal new/renewal airport apron pass applications and the successful completion of the Airside Safety Induction Briefing, participants must collect their passes within one year of the course date stated on the Certificate of Participation.


Day Frequency Timing Venue
Tuesdays to Fridays 3 sessions per day




Airside Safety Induction Centre, T2 Basement, B16-006-03
There are no sessions on Mondays, Saturdays, Sundays and Public Holidays.


Enquiry hotline: 8778 7707 (8:30 AM–5:00 PM)

Email: cag.induction@changiairport.com